Virtual Assist

It feels as if Allstate designed a virtual assistant app as a stalling gimmick so as not to have to deal with claims.

I had to drill down to find what this was, anyone can have a virtual assistant, the icon or name of the app should denote Allstate

This app is totally worthless. There’s no way to go back. If Allstate decides not to call you back with the five digit codes there’s nothing you can do about it. I definitely would not recommend Allstate to anyone.

This is not an efficient way to process supps in a shop environment when you have techs working next to you and the adjuster can’t hear you! I have had to stop my technicians from working to be able to talk to the adjuster. Do you want me to work on cars or talk with you. 90% of the time, they miss what you asked for, write for the wrong part, etc., which causes shops to call in another shop and stop production again! Complete waste of time!

Awful experience with Allstate

Trying to get an estimate on my vehicle and either it has to go to a shop or usethis app. Install the app enter name and email then nothing! Waste of time.

It does not let me get past the first screen. I called and they said there was no problem with app. If that is the case why am I seeing just terrible reviews with an overall of 2 stars. Their only alternative is a in person visit that takes over a week.

I will say the app/service wroked very well. My issue, just as disappointing and relevant, is how he handled my Claim after we spoke. To all who use this: THEY WANT YOU TO USE "Their preferred shops". I suggest, no matter what, tell them no. Do not let them put any shop down, just tentatively. They will run with it from there regardless of your requests. I did agree to allow him to put one if their shops down, but still had other things to consider. I was told that was fine, that it wasnt an official choice. Within a half-hour, and very very inconveniently, I was getting messages that that shop was selected and a tow was on the way to pick it up. What I had specified was not even in their Universe. I doubt the adjuster was Allstate, but he still represents Allstate. Use the app but understand- They dont have your best interest at heart. If you have been hit by an Allstate driver, max out your claim, make it hurt and stick to your choices, because they will walk right over you just to get things the way they want them. Very very unpleasant experience.

I like this app, easy and fast

It doesn’t work.