WISeID Vault

I had used this for a couple of years before it suddenly told me it was migrating my data. I tried to login and it generated a new master password which I carefully saved. When I then opened the programme it had deleted all my data. There was no warning. It appears to have upgraded without telling me. When I looked at their help it told me I have to do a back up first. Rubbish - how can I back up if it can’t login.

Ten years after using it they asked for my key code which I do not know and said it is in the settings of the app. But if I can’t get into the app why is it asking me for the key code? Lost all my data of 10 years. Never using them.

Used this app for a while and thought it was great when it started allowing fingerprint id to log on. That is until it suddenly stopped accepting my fingerprint. My phone is not at fault as fingerprint security still works on other apps There appears to be no where to revert back to password log on so now I'm locked out of the app. Emailed and messaged support 4 times and no one has replied. And I can't find a phone number anywhere to call them. Dreadful service and poor app. Avoid.

I lost all my data during a phone switch. The data was saved in the cloud and did not update . I submitted a ticket with their tech support and heard nothing for 5 months then multiple emails in one day. My data was recovered and app works as expected. Better late than never. I will keep the app but will be keeping a manual back up somewhere else... 5 months was a long time. I have passwords and account info dating back to 2014.

My favourite app

Lost all my info 2x Can I give -5 stars?

I am really MAD!!! I paid good money for this app and also made an in-app purchase for dropbox & email backup. Now they drop all forms of backup and are asking you to spend more than $20. for their version of backup, since the Kaspersky "crooks" took over. Scammy business practice…trust with all your info, then take the ability to retrieve and backup, then ask for more money again, to have ANY ability to back up your info and retrieve it again. TERRIBLE! If they don't bring back dropbox and email support I am going to make a big deal about it to Apple and any other way I can. I don't appreciate being scammed by "unscrupulous" developers. They need to make correct this pronto…this is information that I depend on. I will alter my review when you restore my ability to back up, without being juked into paying more $$$. After all of this, I don't know if I can really trust these blackmailers with my important data. DO THE RIGHT THING!

Please fix it Oh WISeID !

Dead after recent iOS 10

Latest update for iOS 10 compatibility broke the app!