Online services aren’t customer-oriented at all
Zara Vietnam. The return process is completely opaque. There is no order status available in your account, nor is it sent to your email. The return times are long – even after the item is delivered to the store, the return process takes several days. Returns are not free, and you cannot place an order in the store. You are constantly logged out of the app, and you cannot contact support through the app. It is also difficult to find contact information. I will not be ordering from Zara online again. The service is not customer-oriented at all.