Zity by Mobilize

Eso de las zonas especiales es un atraco a mano armada.

It’s not possible to use this app with a UK driver license. I had to call the customer service 4 times to find this out.

So simple and easy. I love it.

After much promise and using for 3 months regularly, this app is not fit for purpose. Cars are not where the app says they are. App does not open cars or start engines. So you will likely be late or miss any appointments. No refunds or credits for any of these mistakes. And if you have no reception then you will be charged €200 mid rental for a pick up truck to move the car to where there is reception - but no signage or warning in car about this and obviously comes as a big surprise to customers. Worse still only way of communicating is with a phone number that is at your cost in terms of time and money. Many hours wasted for what should be a reliable time saver for sharing cars. Try other providers who have apps and service that are much much better and reliable, and honest with customers.

App launches but doesn’t fully load anymore. Unusable !

I took a ride with one of these cars for trying them out for the first time. The ID scanning and payment worked perfectly, the car was ok. First issue was, when I tried to report some damages on the side of the car, the app didn’t recognise where I was touching and I was forced to simply touch “No further damages”, as it was the only button available on that screen. Then when the time to close the car came at the end of the rental, the app kept being unresponsive and returning “Server error” messages. After a while, I heard the car lock when I put it “On hold”. I tried to call the customer service hotline for 10 minutes while the rental was still running for help. Then kept trying by calling the emergency hotline, but again, no chance to contact them. The automatic reply on the phone said they would call me in a few minutes, it has been 20 minutes now. I wouldn’t recommend using this car service, the payment works flawlessly as expected, but once they have your money, you’re on your own to fix any issues, I don’t want to imagine if I had had an accident and had to call this emergency hotline.

Great idea but app keeps hanging on my iPhone 5s. Hangs for about 20s to a min before then starting to respond again.

Por lo que no podía cerrar el coche y finalizar el alquiler. Me hizo llegar tarde a una cita. Me vuelvo con emov

Completo mi registro y de la nada me cobran 5€ que no son reembolsables cuando la autorización de pago que enviaron a mi banco es de 0,01€. No recomendable para nada

Es una de las peores aplicaciones de carsharing que he probado. Ya no solo por los precios, que la competencia los tiene mejores, sino por la atención al cliente pésima o casi nula. Una semana llevo intentando eliminar mi cuenta y la App no me deja. Escribo un mensaje y nada, envío un whastapp y tampoco nada. Esto deberían arreglarlo de una vez.