Al Hilal Bank

I have a problem for 2 months now. Every institution when they take an action , they try to improve their services and performance. Except this bank! As you decide to transform the bank to digital! Which i don’t believe it, its a new bank with new IBAN , at least make sure you are ready for such move before you apply it. Since 19/12/2023 until today 09/02/2024 i don’t have access to my money and my salary! Shameful service and bank. Moving out 100% this year

Wide range of services beyond banking

I can’t do it payment

حقيقي اسواء بنك مو علي في الإمارات وماانصح بيه اي شخص عن تجربة كثير الاعطال وبطي في تحويلات من بنك الي آخر

I like the Bank and initially the mobile app was working fine. But Extremely incompetent customer service and IT department!! Im currently traveling in Canada and imagine when the face ID didnt work, I cannot send or add beneficiaries due to the error. I did basic troubleshooting, I had been trying to reached out via Mail and Live Chat but no concrete answers. One of the customer agents said i should uninstall and install and when I install the App, my face ID was not completely valid anymore and it kept saying error. My scare to not being able to access my online banking when traveling abroad this is anyones nightmare. Ive reached a couple of times 19th, 29th of June and 3rd of July. Hoping i will get an answer or atleast a solution to get access my account. But I was told to keep waiting and they have raised the concern for immediate attention and until now no follow up or no response from Al Hilal Bank. Very disappointing for this urgent matter, i do not recommend their agents to deal with this. I NEED SOLUTION NOW AL HILAL BANK.

I find the app amazing so i download it and added some money to the account but unfortunately the app suddenly got an error can not open face id issues i tried for ages to contact and solve the issues but up to date it has not been fixed i dont know why it takes long i mean like ages, i have to keep contacting the customer service and always gets the same answer we will follow up.

بطاقه جميله 🤍

it’s very to start bank account

Easy and amazing

Good services