Poor Customer Service
They take so long to respond
4.39 out of 5
109 ratings in United Kingdom
They take so long to respond
Only had a few shops to choose from and those shops are the most expensive, so i’ve deleted the app
The app has smart features but the service quality and reliability is very poor. Non of my latest four orders has been fulfilled neither in terms of time nor in terms of the products requested. Communication is near impossible as they reply hour+ later on their “chat” and close the chat without me getting a notification that someone response. The other option seems to be to have the app on for an hour or keep checking every minute. It’s a very annoying and frustrating experience. Save your self the frustration and order using another services
It made my life much easier and to be honest, what Elgrocer is offering in these days is literally life saving. Thank you Elgrocer team
Fast ,efficient ,friendly and reliable at such a difficult time in the world these guys are working so hard to provide a great service thank you The smaller grocery’s have been much more dependable than the big companies (super markets for sure !
Started using during CV19 lockdown and found very intuitive, simple & positive. Good range of stores & products. All worked on first orders. Will continue in future.
I have been a loyal customer for the past year. The app is very user friendly. The shopping list feature makes online grocery shopping very easy. This is definitely a great service.
I have tried a handful of apps like this and this one is an utter mess. I placed 4 orders so far, one was never delivered, three had the majority of items unavailable so got offered alternatives that had nothing to do with the products selected to had to cancel myself. There are other apps out there that are professional with a decent customer service, this one is one to steer clear of.
This is very frustrating, my delivery is almost always late and now the app is also not working with me unable to substitute product
Never give this company your email they are breaking the law by not letting you unsubscribe. The app is terrible and items never in stock when you order.
Chart
|
Category
|
Rank
|
---|---|---|
Top Free
|
|
81
|
Top Free
|
|
152
|
Top Free
|
|
183
|
Top Free
|
|
321
|
Top Free
|
|
399
|
Name | Reviews | Recent release | |
---|---|---|---|
![]() InstaShop: Grocery Delivery
Pharmacies, pet shops, food
|
35
|
1 month ago | |
![]() Papa Johns Pizza UAE
Delivery, takeaway & dine-in
|
4
|
2 months ago | |
![]() NowNow by noon: Grocery & more
Your all-in-one delivery app
|
22
|
1 month ago | |
![]() Barakat: Grocery Home Delivery
Order Fruits Online With Ease
|
1
|
3 weeks ago | |
![]() Grandiose Supermarket
Grocery Delivered Fast & Fresh
|
1
|
3 days ago | |
![]() Starbucks UAE
|
10
|
4 months ago | |
![]() Pizza Hut UAE- Order Food Now
Pizza Delivery & Dine In
|
19
|
1 month ago | |
![]() West Zone - Grocery Shopping
West Zone Online Shopping App
|
0
|
4 days ago | |
![]() Hardee's UAE
|
1
|
2 weeks ago | |
![]() Talabna
Restaurant, Groceries & More
|
0
|
2 months ago |