Ashley - Furniture & Décor

This app has several issues. I just downloaded it this morning since I’m in the market for furniture. Here’s some: —On the ‘shopping’ screen, it doesn’t indicate if any item is already in your favorites. (The little heart is not filled in, for example.) —When changing the color of the product if there’s a choice, the picture doesn’t change to reflect the new color. —You get way more pertinent information using the website than you do the app: i.e., more dimensions, etc. Overall, a terrible disappointment.

They do automatic substitutions I wanted king size got a message that all of the products I ordered were not in stock and I got queen. I cancelled immediately. Now Fedex keeps trying to deliver, delaying my refund. I had to order items from another store! The actual store can bot help online customers! Ashley online is a complete mess!! You cannot get anyone that speaks clear english or knows what they are doing!🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️😡😭😭😭

If you are going to buy furniture, do not do it here, this is the worst furniture store I could have trusted, it turns out that if you buy the furniture here and you do not like the color, they will not change it nor can you return it, very disappointed and dissatisfied, I plan to put a claim to my bank

……if you don’t have a WiFi + Cellular tablet? 🤷🏻‍♂️

Walked in the Hoover location to look for living room suit and was greated by Terry. Nice young man, who walked us thru several options before we decided on the Amiata Leather sofa, chair and ottoman. Terry was very helpful in helping my husband and I pick the best set for what we needed. Thank You Terry for be not only a professional but having great Customer Service. U made our experience a lovely one. That’s why we only shop at Ashley Furniture. Can not wait to get it delivered so we can enjoy a beautiful comfy furniture.

I’ve had the Ashley’s app for over a year now. It always signs me out and then says my password is wrong. When I go in to reset my password the verification email never goes through. I’ve checked spam/trash and still nothing. It’s definitely annoying. I like the furniture though :)

Closes immediately. Updates not helping

I would leave zero stars if it were possible. We purchased a couch and after 6 months the fabric completely loosened and waved. We purchased a warranty with the couch however the customer care team is completely useless as they said this was “normal wear and tear”. I’ve bought couches from wayfair that hold up better. The store managers and customer care team do not work cohesively and give conflicting information to the customers when issues with their product arise. The store will sell you a “warranty” and say it covers everything under the sun but when you go to excercise the warranty, they will defer to customer care who will then argue that the incident is not covered. Horrible customer service, and lack of integrity in their business model and product.

Mind you, I am a 13 year old writing this. I’m doing a home renovation and my step dad had picked out a bed for me, that I liked. It was, and did come in feb 3rd, but only the night stand, dresser. We did revive the headboard but what are we supposed to do with that? The headboard is smaller, so there’s really no use otherwise. We had a gotten mad n went to the Dartmouth Mass location to ask why this had happened and the lady at the desk claimed she hadn’t been in the conversation that my stepdad and the lady who did sell it to us, acting like he said she was in the conversation. The man that was helping her figure it out, told my stepdad he understood multiple times but I don’t think he did. My stepdad had already paid enough for the things we had received, n yet they still wanted money. Just for the bed frame! The lady that sold it to us, had said EVERYTHING was included. Why pay more for another delivery if we already paid enough, plus $40?! No way! You guys have enough money, we already paid! This is sick. They didn’t give us a refund, until they’re able to pick up the things they dropped off again. We should have gotten a refund then because it’s gonna take maybe 3 weeks for them to be able to pick it up again? My mom had demanded it get picked up by this week because she doesn’t want to have it in my room anymore if I can’t get the bed frame. What a waste of our money!! I didn’t mention, the lady who sold us the bed set got fired! I wonder why? So we then left to continue with our day. You guys are so stupid for this. This is why cardi’s furniture is way better then you scammers. Now, this is just based off our experience, I don’t really care about what others say because their not my problem.

App is broken, nothing works anymore