Misleading and wildly unusable
This is a scam of an app and a ticketing service. The tickets and times were more expensive than the site tickets and provided ‘times’ that were unnecessary.
4.2 out of 5
198 ratings in United States
This is a scam of an app and a ticketing service. The tickets and times were more expensive than the site tickets and provided ‘times’ that were unnecessary.
We downloaded the app prior to our visit. When we tried using the app, we had trouble locating our tickets. Once we located the tickets, we had trouble downloading the audio guide. When we finally downloaded it, it kept skipping around. Then, it kept repeating the same audio and didn’t advance to the next part of the guide. We were so frustrated, we just gave up with it and looked at all the artwork without the guide. We paid for three audio guides, and were only able to successfully download one and it was unusable when we did get it downloaded because of the problems mentioned above. This was a complete waste of money.
A good app to explore new places! I had a walking tour and it was great! A walk that I could adjust to my walking pace and not chase the guide :) Really recommend it
I accidentally came across a website and I liked it! Found it easy to use and very helpful on vacations. Thank you!
Tour was lame. Robot voice. They offered no refunds when asked...not even a credit... Like c'mon. A credit doesn't even cost you anything.. So surprised.. I'd probably pass on this app.
Planned birthday trip to Hawaii. Stated to try to make the tour as early as possible in order to avoid waits for parking etc, etc…yet NOTHING has been sent to my email nor a text message to my phone to get it started. Called the number given to speak to a rep and NOTHING. Just a voicemail stating that the business hours are from 8a-11p AB’s they are closed (on a Friday at 9a.m??). And this is a nonreturnable/no refund ticket (2 of them). The price is minuscule but if let’s say 100 people a stick with this problem, then 1000 people.. that adds up to a bunch of unhappy people calling a company that’s getting rock from making broken promises. I want a refund!! What A.M. inconvenience.
The audio I had was so complicated to follow as I walked I didn’t use it.
Poorly designed app to download tickets takes nearly an hr.
The Miami Little Havana tour was helpful but uninspiring. The narration wasn't more insightful than a basic Wikipedia entry. Worse than that, it was read by a screen reader, not a human. Words were mispronounced and the cadence was off. The best audio tours tell you about the destination on your way there, not after you arrive. The way this is set up, they expect you to stand around and listen while taking up space in crowded locations. You can choose to ignore their prompting (as we did).
Your personnel are amazingly helpful. ,but over all your app is very poor. Difficult to navigate ! I was sorry I had to use it . I really needed a 6 year old to do it , but they don’t travel . After this trip I will remove the app
Chart
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Category
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Rank
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Top Free
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152
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Top Free
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238
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