Yes, Austin 311 is completely free and it doesn't have any in-app purchases or subscriptions.
⚠️ The Austin 311 app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Austin 311 is free.
To get estimated revenue of Austin 311 app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
Forget phone calls and emails, this 311 app is the BEST way to contact City of Austin about issues. Whether or not your issue ultimately gets resolved, submissions to this app always get a quick response so it's so worth downloading and using.
This app used to work. Now when you launch it, you just get a white screen.
There was nothing wrong with the previous 311 app and the new one is a downgrade. The first step is “what are you reporting” that does nothing. You still have to choose what you are trying to report. You can’t add a picture to the actual request, only at the first “what are you here for”. It’s clunky. I hope city of Austin didn’t spend a lot of money on this “upgrade” if so you wasted our tax money. Whoever chose this software made a mistake.
The latest update removed the ability to report vagrant camps in public parks.
If you report an issue to 311, your ticket will be closed out without any resolution and the issue will go unfixed. You’d think our ridiculously high property taxes would give you more in return
The “New Request” option in the app no longer works/opens at all, which is the entire reason for the app. Granted, the copyright for the app is 2009-2020 so it’s possible they didn’t think it would last this long.
Common reports like homeless camps and light poles going out cannot be reported, and I can't use it to find trash and bulk pickup schedules but for some reason "COVID information" is on the front page? Doesn't make sense
You removed the ability to report homeless encampments. You are worthless as a city agency.
Just got the app thinking it would be easier to do things like report the current power outage. Website couldn’t find my account, neither could the app. Not only could it not find my account info, when it was supposed to be locating me on the map of power outages, I am apparently 5 blocks away from where I thought I was! Useless! Will be deleting this app. Another CoA screw up. MDS
I can download photos; see what else is going on around me! really appreciate it! You have a tough job; always more to do than time to do it—thank you so much!
