AutoProtect Claims

I had a few little dents on my car, I was waiting two months for a man (I call them in August, I was waiting till October) Unfortunately when he came in it was a very windy and wet day so he could not do the job - I respect that I was told they are going to contact me and make another appointment, that has never happened I call them few times after, always same answer “we call you to make an appointment “ Never happened Waste the money

I got two nasty door dents on my passenger door, I took my photos and loaded them onto the app. I had an email back within the hour and then another one within a day to confirm I qualified for repair. Dealt with very swiftly and confidently, have put my mind at rest that I can get my car back to perfect, thank you.

Unfortunately my new car got scratched Had the smart claim in place Submitted the photos as per the guidelines, next day my claim was approved

Tried to cancel GAP insurance using app, as both automated phone call and website suggest, but the app doesn’t work. Tried other ways to contact but no joy. Useless!!!

Had insurance over a year without a claim. Now I need to claim, can’t even get past the App sending an SMS security code to enter. Tried multiple times and it is not sending so I’m in limbo The ‘Send another code’ link isn’t working either! I will have to call the old fashioned way on Monday!

I’ve just bought a new car so wanted to cancel my existing GAP insurance. Won’t let me cancel and can’t get to speak to anyone. Won’t be using them for my new car GAP insurance.

Both the app and the company are totally useless. I wish I had never been introduced to them. I’ve paid over £300 for gap insurance but the app doesn’t accept I exist.

When I try and upload a tyre claim I get an error… wish i did not pay for this service it’s been pointless

Never buy it’s just a scam never trust the people of this company

Trying to set up app on phone. Downloads ok but stall when verification of needed - very frustrating for ‘an easy to use’ app.