Autosport Magazine

If have subscribed for years but continue to have issues and when I contact you you do nothing. Every time I try to down load an edition it has logged me out. I log in and it says subscribe. I know I’m subscribed so I hit retore. It either logs me in or tries to charge me again by offering a 1 month or 12 month subscription. I either keep persisting a few times until I give up or it finally realises i have a valid subscription and tells me it’s restored. On numerous occasions i have just paid for a month by accident assuming it would recognise my subscription only to discover it doesn’t and charges me again. As it seems to suggest it will be a recurring monthly charge I get SO FRUSTRATED that I cancel the monthly subscription immediately AS I OFTEN HAVE A VALID YEARLY SUBSCRIPTION. I can’t tell you the number of times I have had a valid yearly subscription and still been charged for a weekly edition when I request to download one!!!! I love your magazine but I am beyond frustrated. I demand someone check my account and refund any charge for a stand-alone weekly download normally $5.99 or a charge for a monthly subscription while I have had a valid yearly subscription at the time. I have contacted you 4 times at least about this issue to never once receive a refund, a sensible reply with a solution or a refund. To be clear after you arrange the refund IF you can resolve this I still want to find a solution that means I can simply download each week’s edition without risk of paying simply and without fuss. Toby withers

The app doesn’t update and show the latest issues, the latest issue I can get is 4 weeks old. I have emailed for assistance but no reply after 2 weeks. I’m sure Autosport aren’t keen on missing out on sales because of the app.

Pixelated text on new iPad. Not worth it until it gets fixed

The description states you get the current issue free. This is not the case- it requires an in app purchase at the normal rate. False advertising!

Ok it’s less buggy lately but the notifications simply don’t work. When you do get them it just opens the mobile site so you have to log in to view it. Has this thing even been tested??

I pay for this and it makes me log in every time you want to read a “plus” story when when I tick “remember me”. Absolutely no response when you try to log a problem with the publisher too. A real shocking way to be treated when I contribute to their wage!

Little works cannot view library or anything but home Impossible to read magazine Cannot contact any support for a refund and to cancel my subscription

How can a publisher who claims to be "The world's leading motorsport authority" put it's name to such an appalling app. Almost 100% one star reviews make it clear that something needs to be done. The same complaints month after month & still no response. The current digital editions of Autosport are available from other sites so what possible excuse can you have.

Posting a bit of help for everyone else who seems stuck in the same position of this awful app. If you have a digital subscription and a Mac computer you can download the magazine via the website and then air drop the pdf to your phone and read in the Apple Books application. Not ideal but works. As per the rest of the comments please sort the app out as it doesn’t download ! I

I tried this again and it’s still rubbish. Due to COVID-19 I tried to purchase the current issue. The process said success then “Oops Fail”. I closed the app & checked my card and no purchase there. Back in the app I tried again and it said “Repeat purchase”!! Aaaarghhhh. How much money are you guys losing? It’s a fantastic magazine and the staff working on it deserve better than this load of bollox. Time to delete the app again and try again in 12 months maybe......