Beryl - bike & e-scooter hire

The chat is disappearing, you cannot speak with anyone. Continuously is giving you a lot of rubish suggestion but not real life situations. Very hardly to get on with an operator. I’ve sent my driving license several times and after one day still is not verified, now after every login you need to re-verify driving license. Very disatisfied.

I really like the idea of an e-bike scheme but the quality of service in Plymouth puts me off using it more regularly. Often there aren’t any bikes available in certain locations. Almost every bike has something wrong with it, often bad enough that it isn’t rideable. Unlocking doesn’t work about a third of the time. However the customer service is really good when there’s an agent online. Improve bike availability and I would definitely use Beryl more!

Bikes dont unlock

So looking to use the e-scooters have to verify driving licence with front and back photos of it, that’s something I’m not happy with if data is breached something bad could happen with full details of d/licence number inc photo but if they want to verify they could check another way through govt websites yes there are strict policies but I could go out and purchase an electric scooter and have no issue it’s a shame not just lost 1 customer lost 4 due to it.

Great idea but is let down by the app Tired hiring a scooter to get a garage quick to get my car before the mechanic got there. I tried to unlock a scooter and it’s said my card was incorrect I double checked and it was fine. On a separate occasion again trying to get somewhere the app stated I needed to delete my license on the account and re upload it again. I couldn’t get a scooter or a bike so in the end I walked and deleted the app.

The App will not accept UK driving licence without photo ID

The app didn’t allow me to open any bikes, but one did and then the physical lock didn’t open. After cancelling my ride and charging me £1.50 for the time And reopened the bike It finally allowed me to move the bike. To which the pedals were bent and nearly unusable I would not recommend this to anyone

I used Beryl for the first time in Hereford and was pleased to see how easy the service was to use. The bikes were good as well and it was super helpful in an area with not many options. Nice and friendly customer service as well. Will use the service again!

App doesn’t really work bike remains locked very expensive for what it is I’d say- you’d be better off getting yourself a cheap bike off Facebook marketplace 👍

The amount of problems you get with the bikes and customer service and the price they charge is not worth it pay a fortune for bikes with tones of problems