Blueground

The are so bad when it comes to the support system every time something is broken they will give me a appointment to come but they never come they just mat wait for them and waist your time for nothing

The apartment was rented, and the truth is that it is good, but we were surprised that it is in the basement, knowing that before I rented it, I read that it was a ground floor and I contacted you, but unfortunately your response was unfair that it was necessary to pay an amount of 1500 dollars, and the reason why it is not suitable for us is that I have a patient whose wife has cancer and she had an operation in spine, and the doctor advised her not to use the stairs for a period of 6 months. I hope that you have a solution to change the apartment and consider it a humanitarian act.

Updated app does not work

Have stayed in Blueground for over 6 months previously and was a repeat customer. This time it was a terrible experience. The home had a taped showerhead that was leaking water, restroom was not working, no heat or cooling in near zero temperatures outside, non working wifi, missing basic amenities that blueground provides for the first couple of days, dirty apartment (huge egg splatter on microwave). It was totally unlivable coupled with loud construction noise outside. When I felt compelled to leave within 15 days even though I had prepaid for the whole month, support never responded to the messages. Even now 2 weeks after vacating ahead of schedule I haven’t heard back from support. Really traumatic experience and definitely wouldn’t recommend.

the place i rented from that organization had broken tiles in eve bathroom, work paint everywhere, leaky windows, and i had to get rid of cockroaches in the kitchen I haven’t received my deposit back one week after moving out and their staff acknowledging that there was no issue with the place

I’ve downloaded the app three times to my iPhone now, and all it allows me to do is link with my own email. Blueground informed me that there was an IOS version at the App Store. Not that I have found.

Don’t even think about renting a home from them. If you have problems noone is going to help you.

By and far the most discriminatory app/staff u could ever find on the app store. The staffers are constantly emailing u checking on u since they own the place and are paranoid and will always do inside deals with the buildings main management to spy on u. They control and operate ever facet of your stay making it feel claustorphobic and untrustworthy. Blueground makes up the rules and its code of conduct as they go, and u have to cater sweetly to their woke babysitting customer service even when the tiniest thing goes wrong.

My elderly parents stayed at a unit for 4 weeks rented thru Blueground. After their departure (and return to Asia) they are claiming that my parents took multiple kitchen items and even a vacuum cleaner from the premise, and are trying to charge us $372 for the supposed missing items. Whatever the cause may be, it seems there is a big gap in their service and I would advise against anyone from using their service.

Apartment wasn’t as promised when I arrived. Did not have the correct parking passes on site at time of check in, nor did they have the agreed upon amount of keys. It took numerous days with no feedback on how long it was going to get the appropriate amount of keys. Also no vacuum was in the unit when signing in. Overall I was dissatisfied by the customer service provided. So others should be cognizant that the units may be nicely furnished, however if you need anything from customer support, my experience wasn’t positive.