Broken, awful user experience
The worst app and user experience i have ever used in 12 years of having an iPhone.
Description
The BOV 3D Secure app is downloadable to smart devices and will enable the user to effect online purchases with a Bank of Valletta debit or credit card.
The app is simple to use:
The first step is to download the BOV 3D Secure app and install it on your smart device
You will then need to enrol the Bank of Valletta debit or credit card that you will use to effect online purchases. This is a one time process since once you enrol one card all your Bank of Valletta cards, that may be used for online purchases will be automatically enrolled to the 3D Secure app.
During the enrolment process you will set an authentication passcode that will be used to authenticate you online purchases via the app - alternatively you can choose to set up biometric authentication by means of fingerprint, if your device supports the feature.
Once the one-time enrolment process is complete, you are set to start shopping online:
When checking out purchases over a certain amount, at certain merchants, the payment screen will ask you to authenticate the purchase;
Simultaneously you will receive a push notification on your smart device which will prompt you to access the BOV 3D Secure app to authenticate the transaction either by passcode (established during enrollment) or biometrically, by means of your fingerprint.
The app will then advise that authentication is successful and you will be able to tap the "proceed" button on the payment screen to complete your purchase.
If you are in an area of no reception, or your device is not connected to an internet/data service, the payment screen will prompt you to scan a QR Code which will automatically launch the BOV 3D Secure app on your phone and following authentication a 6 digit code will be displayed. This code is to be inserted in the designated field on the payment screen. Following that simply tap the "proceed" button on the payment screen to complete your purchase.
Important information
Bank of Valletta will not contact you because you are using the app. So please stay alert to emails, text messages or phone calls that appear to be from us. Criminals may try to trick you into giving them sensitive personal or account information. Any suspicious communications or transactions should always be reported to Bank of Valletta immediately by calling the number on the reverse of your card, thus enabling immediate remedial action to be taken as necessary.
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The app is simple to use:
The first step is to download the BOV 3D Secure app and install it on your smart device
You will then need to enrol the Bank of Valletta debit or credit card that you will use to effect online purchases. This is a one time process since once you enrol one card all your Bank of Valletta cards, that may be used for online purchases will be automatically enrolled to the 3D Secure app.
During the enrolment process you will set an authentication passcode that will be used to authenticate you online purchases via the app - alternatively you can choose to set up biometric authentication by means of fingerprint, if your device supports the feature.
Once the one-time enrolment process is complete, you are set to start shopping online:
When checking out purchases over a certain amount, at certain merchants, the payment screen will ask you to authenticate the purchase;
Simultaneously you will receive a push notification on your smart device which will prompt you to access the BOV 3D Secure app to authenticate the transaction either by passcode (established during enrollment) or biometrically, by means of your fingerprint.
The app will then advise that authentication is successful and you will be able to tap the "proceed" button on the payment screen to complete your purchase.
If you are in an area of no reception, or your device is not connected to an internet/data service, the payment screen will prompt you to scan a QR Code which will automatically launch the BOV 3D Secure app on your phone and following authentication a 6 digit code will be displayed. This code is to be inserted in the designated field on the payment screen. Following that simply tap the "proceed" button on the payment screen to complete your purchase.
Important information
Bank of Valletta will not contact you because you are using the app. So please stay alert to emails, text messages or phone calls that appear to be from us. Criminals may try to trick you into giving them sensitive personal or account information. Any suspicious communications or transactions should always be reported to Bank of Valletta immediately by calling the number on the reverse of your card, thus enabling immediate remedial action to be taken as necessary.
Screenshots
BOV 3D Secure FAQ
-
Is BOV 3D Secure free?
Yes, BOV 3D Secure is completely free and it doesn't have any in-app purchases or subscriptions.
-
Is BOV 3D Secure legit?
⚠️ The BOV 3D Secure app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Thanks for the vote -
How much does BOV 3D Secure cost?
BOV 3D Secure is free.
-
What is BOV 3D Secure revenue?
To get estimated revenue of BOV 3D Secure app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
1.41 out of 5
32 ratings in United Kingdom
5 star
2
4 star
1
3 star
1
2 star
0
1 star
27
Ratings History
BOV 3D Secure Reviews
Useless App
Rubbish and full of bugs
Useless
Trying to use this app is impossible. It never operates as it should. Face recognition never works.
Dud upgrade. Don’t
Same problem I am forced to update the app and now the push notification is gone and I cannot top up or pay for things. Please improve tech support…
An unmitigated disaster
A tree full of monkeys stuffed to the brim with hallucinogens can accidentally stumble across a better user experience. This isn’t poor code and poor understanding of what users need. This is deliberately malevolent engineering.
No in-app approval notice being received
Update 2 (17-May-2022) For those with a “processing error”, after checking the website it seems that if the app is installed on a new device the old one has to be unenrolled by a Bank rep. This can be done by a quick call to customer service. Also the bank replies only on official channels and does not consider the App Store as an official channel so any complaints or comments here are not of any use. Have given suggestion to bank to consider placing the above information on the app details, here, in the App Store. I’m not one who writes a negative review unless I have tried to resolve it with whoever is in charge of the app so doing this is just because it’s my last resort. The app support link takes you to a dead link so I couldn’t find the support I hoped to find. My issue is that when trying to add funds into a Revolut account I do not receive a notification to approve the top-up. This leaves me high and dry without the possibility to top up my account using the BOV card. I hope this is fixed and likewise the support link from the App Store. Customers deserve better. Update (16 May) A month later and like other users I am getting the “processing error” when trying to add a valid card. App Support link still takes users to a dead link. No update and no reply here is unfair to users. Bank declared quite a high profit. Why shouldn’t this be reflected in the customer service, particularly technology offered to customers?
App not working
The app was working on my old phone but when i try to set up my card details on the new phone I’m getting an error massage so I can’t do any online purchases
The most frustrating thing ever
Never works. Has cost me hundreds. Not to mention hours of my time. Having to use other cards in the moment is the usual remedy. Think it’s time to open a new bank account altogether.
Useless
Absolutely useless App.I tried to register my last for last six months even I went to BOV branch in Valletta. Still can’t register and it says error.
Usual standard
1 star - as you would expect from BOV, hardly ever works.
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Keywords
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BOV 3D Secure Installs
Last 30 days
BOV 3D Secure Revenue
Last 30 daysBOV 3D Secure Revenue and Downloads
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App Info
- Category
- Finance
- Publisher
- Bank of Valletta p.l.c
- Languages
- Bulgarian, English
- Recent release
- 1.3 (2 years ago )
- Released on
- Apr 7, 2021 (3 years ago )
- Also available in
- Malta, United Kingdom, Italy, Poland, Sweden, India, Spain, Russia, United Arab Emirates, Kuwait, France, Brazil, Türkiye, South Africa, Kazakhstan, Vietnam, United States, Lebanon, Ukraine, Mexico, Malaysia, Nigeria, Netherlands, Taiwan, Saudi Arabia, Norway, New Zealand, Peru, Philippines, Pakistan, Thailand, Portugal, Romania, Singapore, Denmark, Argentina, Austria, Australia, Azerbaijan, Belgium, Canada, Switzerland, Chile, China, Czechia, Germany, South Korea, Algeria, Ecuador, Egypt, Finland, Greece, Hong Kong SAR China, Hungary, Indonesia, Ireland, Israel, Japan, Dominican Republic, Belarus, Bulgaria
- Last Updated
- 1 week ago