It is a bit of a hassle to: 1) open the app 2) plug in the car 3) find the station site 4) select the charging station 5) wait for the charge to begin This all takes about 1-2 minutes if the app correctly located the station. The app just said I was almost a mile away from the station I used. A ChargePoint station allows you to: 1) remotely connect your phone to unlock the charging station. 2) plug-in and charge the car. The ChargePoint system takes about 10-15 seconds. If I were installing stations at my business I would not use the Livingston Charge system unless they offer a remote connect option like ChargePoint. The Livingston system feels clunky, slow, and just leaves the user feeling a bit frustrated to have to go through all the steps. I could give the system a few more stars, because it does do the job to charge the car. But in this day and age, these systems should be operating in a streamlined fashion to seamlessly connect with our phones. The Livingston system just feels like a system being adopted by a second rate operator or something out of the Dilbert cartoon where more bureaucratic steps are put in place to slow down a process that should be so simple.

If you are using the app, make sure your phone is far enough away from the kiosk that the Apple wallet does not come up otherwise it will not start a charge as you need to pay through the app.

Used successfully, needed to download the app and start acct. Charging was free, but need to start from the app.

I’m a new user of this charging service. The app installed easily and I setup my account with no problems. Today I connected to the charging station and entered the app to begin charging. I got to the point of selecting the charging unit to which I am connected but then couldn’t figure out how to proceed. I called tech support and was on hold for 10 minutes before being switched to voicemail where I left a message. All the while I was fiddling with the app and eventually pressed the magic button and got the charger switched on. I’m not certain just what I did to accomplish that. There needs to be an instruction how to proceed after selecting the appropriate charging device. So I got a message that charging is in progress. Hope all continues well from here!

Not functional

Get Apple login and pay

Not super fast, but once you have the app it’s easy and since I’m stopped for the night it ok if it takes awhile to charge.

The keyboard covers the button when you enter your credit card and it’s almost impossible to get to the next screen. Just let us use a credit card instead of making us download an app so you can harvest my data

People don’t want to download an app for every small time charging system. This system is living in the past. License some wireless tech that uses digital wallets. Paying should be as fluid as NYC subway. Way your phone and hit a button. This kinda crap is a major friction point for people. If the NYC subway can do it everyone can. Get at it. And the app is bad.

Ability to favorite a station so you don’t have to hit multiple buttons every time you want to charge. Apple Shortcuts Support Apple Watch Support Ability to pay per charge instead of monthly Thanks. Love you guys