Review from a restaurant group with 5 outlets in the Bay Area. Honest experience High hope for this start up but here are my experiences with them. 1. One out of three items are mistaken which require merchants to claim, email, chat in order to get a refund. 2. Even the return items, they will charge you first then refund as credits. 3. Price is a bit higher than Sysco or resto depot. 4. Always some mistakes with their orders. 5. 4 out of 5 delivery window is always late. Cheetah plus is a scam. They never arrive on time. Their team (C/S in the Philippines and merchant support ) is the best but I feel like the owner does not care about their warehouse staff and their merchants.

Love love and love Cheetah!! Now I moved to Maryland and wish I had Cheetah around…

Good morning, it’s been our great pleasure to be in business with your previous owner for more than 20 years. Over the years, we have developed a unique relationship of good business, trust, and partnership . We are impressed by your new system, it is comprehensive in allowing customers the ability to view all options. As for the delivery time , our business is open from 2 am until 10 am we would like to explore working around these hours. I was unable to leave a comment about our schedule on your order page . Thank you and looking forward to hearing from you . Best, Maroun Haddad , Owner, CEO.

The app is super useful and efficient, but most importantly the company itself really cares about their customers. The level of service and dedication I’ve received from Cheetah has been unmatched, and I cannot recommend them enough.

Stay away from these guys, terrible driver attitudes for most of them. They act like they hate their job. Also 90% of the time they’re late!!!!! I wouldn’t use these guys unless absolutely necessary. You’ll be better off using the restaurant depot or food service stores. Insta cart is more efficient and timely then these guys

It’s wonderfully convenient and works well. (I’m just a customer, not a business). But, the search isn’t great. For instance if I search for “vegetables,” most of what they have does not come up. It lacks a tagging system. So to find things, you have to go over the entire catalogue, which is time-consuming. Also, there’s just one, low-res product photo and little information. For instance, I can only eat Greek yogurt because it’s low lactose. I saw Chobani, which as far as I know is Greek yogurt, but it wasn’t specified as such in the description, and I was not sure if the co. had non-Greek options. So I tried making the photo larger to see the label but it was low-res. I was able to make out the blurry shapes of the word Greek. Other food shopping apps have clearer photos and much more information. At times I don’t really know what I’m getting. I bought toilet paper but had no idea of the size of the rolls. They were actually larger than I expected. I bought a precooked meal and it was different than expected from the description in both flavor and packaging. They should list ingredients and have more photos. So it’s a bit of a guessing game for some things, and takes time to dig through because of the lack of search functionality, but the groceries are high quality and service is great, and I will keep using the app. I know someone who wants to use Cheetah but he won’t use apps and there’s no other option, not sure why there’s no Web site. Thanks for this app.

There are several items we can’t get anywhere else. Their prices on most items are super fair, the few items that are high I still buy because it’s convenient and they are a great company. Delivery costs are reasonable and the order minimum for free delivery is realistic. They adjust and evolve based on their customers feedback on their inventory and their app. Their customer service and response time is incredible. Plus, I’ve only ever had them make one mistake on my order. The rest of the time it was my error or my needs changing at the last minute and they still responded with incredible care and support. Anyone who doesn’t want to fuss with costco for their home or owns a small business or wants really high quality food should use them. I’d recommend Cheetah to anyone!

Keep this short, their customer service is second to none. I’ve always been a face to face person in all my dealings, especially when it came to shopping and customer service. The pandemic forced me in to the world of online shopping and dealing with customer service, and I have to say it was disheartening until I had to call Cheetah and was surprised to finish the call smiling. Add this to the fact that a app that seems to get easier each week, both bulk and family size offerings, GREAT PRICES, and now delivery, this is a service that can’t be beat. The most amazing thing is that even now 6 months later from my first order, the customer service has only gotten better!!!

Great service - thank you Cheetah!

Convenient and great prices! They set up 2 times a week for pick ups in Park Merced.