Service deletes your contacts
This is a really badly designed product, it will delete your contacts. It mass deleted all my contacts and their support team haven’t got a clue how to restore them. It merges contacts which are not matches, and is particularly bad if the contacts are companies where it insists on populating a first name and last name (and middle if you are lucky). I’ve experienced circular loops where it creates tens of copies of random contacts. It created ghost contacts which had the same names but no other details and then needed merging. If you use categories in Microsoft 365, it’s copies them all over regardless of whether they’ve been applied to your contacts. The website doesn’t refresh statuses requiring actions. So whilst things like sync status and details update in real time, mass deletion event notifications do not show and sync status failures are common. Then when you speak to their support team, they tell you synchronisation is blocked because of a mass deletion event. You then allow the mass deletion, and it literally deletes all your contacts. It’s an absolute mess of a product and I do not think it should be on the App Store or available for purchase. Be careful. It just isn’t worth the hours I’ve spent trying to get this to work.
