--- title: "CSMT - Certified Service - Reviews, Revenue and Downloads in United States | Apple App Store" description: "Certified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer Service personnel. Within it you can: • Pre-authorize specific warrantable repairs (PRA) • Use photos to improve " --- # CSMT - Certified Service — United States ![CSMT App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/8c/8b/09/8c8b090f-cdfa-fc53-0e5d-645daf78128d/AppIcon-1x_U007emarketing-0-8-0-85-220-0.png/400x400bb.png) **Developer:** [General Motors](https://apptail.io/developer/general-motors-HhQ) **Category:** Business **Rating:** 4.6/5 (450 ratings) **Price:** Free **Bundle ID:** com.gm.mobility.fpr.FieldProductReport **Store:** Apple App Store **Country:** United States **Version:** 3.15 (released 2026-05-26) **Original Release:** 2013-07-02 **App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id665252466) **AppTail Page:** [https://apptail.io/app/csmt-certified-service-NmS/united-states](https://apptail.io/app/csmt-certified-service-NmS/united-states) ## CSMT Description Certified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer Service personnel. Within it you can: • Pre-authorize specific warrantable repairs (PRA) • Use photos to improve efficiency of the Part Return Process (PPR) • Send part information for traceability (RPT) • Submit detailed Field Product Reports (FPR) • Lookup and view recalls on vehicles (Recall) All modules have the ability to include embedded images and video of the vehicle in question. ## CSMT Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/c7/c1/b1/c7c1b182-17de-b078-574c-8b75f947008a/5f246035-b6d5-4a8e-b801-b491060cfb9f_iPhone_5.5_-_PRA_-_English.png/392x696bb.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/e1/44/83/e1448364-e0e6-6b13-598d-57f2c3559ab2/dc3f8192-a9b4-458d-a5c5-f2c34841daf4_iPhone_5.5_-_PRA_History_-_English.png/392x696bb.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/41/44/2d/41442d8d-6c8b-ff66-958b-26af1afa90dc/405803a0-93d6-4ce9-b730-dca60093ba24_iPhone_5.5_-_PRA_Details_-_English.png/392x696bb.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/5b/06/fd/5b06fd31-c3c4-f3a0-81fd-7634622af563/e4bd2703-5966-4d50-b287-51b2b85bf236_iPhone_5.5_-_PPR_-_English.png/392x696bb.png) - [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/01/26/9e/01269e55-c7b8-9530-9d58-e6df242d0631/144b5f64-c130-49e0-aef9-ec7e4a85ae74_iPhone_5.5_-_PPR_Details_-_English.png/392x696bb.png) - [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/5c/e5/d5/5ce5d5ee-bd71-11eb-ad43-107b74779d2d/7408a946-9eb5-4ce7-aabf-3fd003baab61_iPhone_5.5_-_RPT_-_English.png/392x696bb.png) - [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/ef/50/c5/ef50c5a9-c7f3-ff60-950a-e3625361bf7e/24262442-045b-43f7-a525-f7536a331188_iPhone_5.5_-_RPT_Review_-_English.png/392x696bb.png) - [Screenshot 8](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/e5/d4/8b/e5d48bea-c679-6891-59b1-1bba849d4a1a/93bd75fd-6820-406e-a9ee-6985cbae7d8e_iPhone_5.5_-_FPR_-_English.png/392x696bb.png) - [Screenshot 9](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/8c/50/7e/8c507ed9-bd7e-dc24-1a93-af2045dbfb8d/2c625c2a-8a71-4661-ba8f-88014211abcd_iPhone_5.5_-_Recall_Inbox_-_English.png/392x696bb.png) - [Screenshot 10](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/98/b4/82/98b4820e-f5d3-6d10-4125-97d8dbe05caf/4cbc154f-ea0d-4653-958a-c2d2aff978c1_5.5_Inch_iPhone_Service_Visit_Summary.png/392x696bb.png) ## CSMT Rating Breakdown in United States - 5 stars: 391 (87%) - 4 stars: 18 (4%) - 3 stars: 6 (1%) - 2 stars: 4 (1%) - 1 stars: 32 (7%) ## CSMT Reviews in United States ### *---- "Can’t log in anymore" Used to be a really good app. Ever since Microsoft entered the app is trash. Can’t get into it. GM is no help -- H8ers gonna hate, 2025-08-04 ### *---- "Why does gm need to collect and sell my data?" App never sends the email I have to manually do it. Trash app -- Spoony taco, 2025-04-23 ### *---- "Log in" Used this app all the time with no issues. They update to this new log in and needless to say they broke something that worked fine. Leave Stuff Alone!!!!! -- Ccmcd1, 2025-03-07 ### *---- "App is very buggy" The app is very buggy. There is no notifications when a response is given. When looking through history for an older pra, a pra won’t be there but close the app and reload it will magically appear. The app wont zoom properly to take photos. -- Rocat1997, 2024-06-20 ### **--- "Unable To Focus Camera" Pretty handy on the Samsung I have but when it comes the iPhone 14 Pro I’m unable to use it for scanning the QR code such as for the heated ventilation seat modules. Not a big big deal since I could use the secondary phone. But could be an issue with others. If that could be resolved that would be fantastic -- HendrickFan24, 2023-02-28 ### ***** "Rpt" Great tool. Should be able to do more than One part at a time that’s the only down side for now -- Reelkrazy, 2022-11-22 ### **--- "Email Submission of RPT" I just downloaded the app today to submit an RPT for RRAB recall and when submitting the RPT, I got a message that said the app uses the “default Mail app” and that I have to set up an email in the default Mail app to submit. It would be better if I could choose which “Mail app” I want to send the email from (default Mail is my personal email; Per IT, I have to use Outlook for work email), or if the app could submit without using email since we have to sign in with our GM Global Login ID and password. Also I HAVE already set up my “default Mail app” with an email so I don’t understand why I couldn’t submit the RPT. -- Alextander, 2022-05-19 ### ***** "Internet connection" I wish the app will let the request to be submitted with the phones internet and not to wait for a WiFi correction -- ahm17104, 2021-08-17 ### *---- "Worthless" App will not allow me to send to GM. If GM is going to create an app then it should at least function!!!! I called GM they blamed Apple and gave me a phone number for Apple and they said GM is the problem. Can somebody please fix this issue!!! -- Randyd63, 2019-03-20 ### *---- "Features removed" It’s was a decent app until accessing your camera roll was removed for the pictures -- Happier Customer, 2019-01-30 [View all CSMT reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews) ## CSMT Discovered Keywords - certified service ## Apps Similar to CSMT - [RR - Dealer](https://apptail.io/app/rr-dealer-FsS/united-states) - [Sunbeast](https://apptail.io/app/sunbeast-gYEb/united-states) - [MyKaarma](https://apptail.io/app/mykaarma-RwIb/united-states) - [Text2Drive](https://apptail.io/app/text2drive-WwIb/united-states) - [Xtime Mobile](https://apptail.io/app/xtime-mobile-XwIb/united-states) - [earnPOWER](https://apptail.io/app/earnpower-qYfd/united-states) - [Tekion](https://apptail.io/app/tekion-rYfd/united-states) - [TruVideo Enterprise](https://apptail.io/app/truvideo-enterprise-Ddcj/united-states) - [GM OnTRAC by Connexion](https://apptail.io/app/gm-ontrac-by-connexion-iGTm/united-states) - [Service Snap 2.0](https://apptail.io/app/service-snap-20-eUqn/united-states) ## CSMT Available In - [United States](https://apptail.io/app/csmt-certified-service-NmS/united-states) - [Canada](https://apptail.io/app/csmt-certified-service-NmS/canada) - [Australia](https://apptail.io/app/csmt-certified-service-NmS/australia) - [Egypt](https://apptail.io/app/csmt-certified-service-NmS/egypt) - [Mexico](https://apptail.io/app/csmt-certified-service-NmS/mexico) - [New Zealand](https://apptail.io/app/csmt-certified-service-NmS/new-zealand) --- ## About AppTail [AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. 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