Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business.
Features that Matter:
*A Single Platform*
Calls, contacts, and messages—all your business communications right in the palm of your hand.
*Switch Between Devices*
Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap.
*Automatic Note-Taking*
With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said.
*Rich Contact Profiles*
Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM.
*Coach From Anywhere*
Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.
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Dialpad FAQ
Is Dialpad free?
Yes, Dialpad is completely free and it doesn't have any in-app purchases or subscriptions.
Is Dialpad legit?
⚠️ The Dialpad app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Just bought a plan with Dialpad today. I followed the forums on their official website to change my email address and they blocked my account straight away. I spoke to a guy named Roger who said I have nothing to worry about and everything will be sorted out in one hour and a confirmation email will be sent to me. Fast forward 4 hours I receive an email that my plan was canceled. I spoke to a lady named Charlice who said because of our “Activity” they won’t be able to provide us any services. Calling eachother to check if the system is working perfectly fine is the “Activity” that broke their rules.
Absolute Disappointment.
Worst CS every “ELRoy”
He refused that I’m facing problem then tried to get rid of me by saying My team will contact you, when I provided him with evidence that I’m facing this problem he refused again saying this is all good from my side.
He didn’t gave me complaints email or way to make a complaint.
He answered all my questions in a rude way.
When I call he said he’s the only one in the office.
Don’t count in it working
The last update broke for me on iPhone. When I open the app, and log in with another provider as I’ve been doing for months, it tells me it want to log me in on Dialpad.com. When I agree, and log in, all I see is the web page displayed in the app. I can’t make calls or send messages. On my computer it’s working fine, but I need it to continue workint on my iPhone.
The “help” is useless. I hope they fix this soon since I’m stuck with it.
Do stupid things faster with AI
I just want a robust high quality VOIP app not some AI bullsh**
Awful customer service
I’ve been trying to upgrade for weeks and it’s just been going on and on. What should take 30 mins is working in 39 days first with an inept representative in Robert Patten then request to be put with someone else I get Gio Lideza who ask about a question a day to get my services upgraded. So maybe another 2 weeks I’ll be all set if I don’t find a more competent voip provider before hand. Just awful
Great alternative to traditional phone line
Very happy with Dialpad. The AI features are very helpful
Great App
Overall this is the best app for business and phone calls to keep in contact with any number. 10/10
Thoughts
Buggy… inconsistent… company difficult to bring design flaws to their attention want to consider them as feature requests instead of design flaws which impact day to day
App stinks
This app stinks. Forces me to choose a random # when calling and difficult to access VM. I do not recommend.
Enterprise user - disappointed
Here is my feedback:
Starting with incoming calls, about 2 out of 10 calls get dropped when answering. When you are able to connect, there is dead air for 3-5 seconds where you can’t hear each other. Regardless if this is an external call or a Dialpad to Dialpad call. This is even the case when you are connected to strong WiFi connections. Poor call quality and lots of dropped calls.
Outgoing calls: seems to work well IF you have settings on “use carrier” where it dials a special number then routes the call. These are non HD calls though. Can not use the web UI to make / receive calls. Can only review call history.
Texting: can’t send contact cards, can’t send batch photos, often force closes, can’t send PDF’s. Can not text or review text messages using the web UI.
Contacts: if you have multiple numbers saved for a contact and you send a text, you can’t tell which number for the contact it goes to. It puts them all in the same thread. Challenging for when you have an office number and a cell number saved for a business contact. Did I just text there landline? I’ll never know. It threads it all together.
AI transcription works fairly well, but overlapping voices confuse it. Not complaining about that. The AI and call recap is actually one of the better features, so I’m not complaining about that. It just seems odd that the technology for that is so new and it works well, yet you can’t consistently accept incoming calls and even when connected the call quality isn’t better than what it is. I would stay away from this app if I was using in a commercial setting. Teams is probably the way to go.
