DS router

Unable to use the features as advertised. The shortcut couldn’t run and always return error. Not sure if there’s certain “pre-requisites” or specific config on SRM required.

Just started using this app and it works fine for some actions, but there’s a few notable shortcomings: 1. Notifications of domains blocked by safe access filters don’t mention which device was trying to access the domain—which is critical info I need to contact the user(s) affected. 2. I am annoyed at getting “blocked” notifications for domains I manually added to a filter block list. If I manually block a domain, I don’t want to keep hearing about it, so i want the app to avoid sending notifications about explicitly blocked domains.

I purchased a synology router based on high reviews for route with parental controls and the selling point that it is easy to set up. The app froze multiple times during the setup process, causing me to need to relaunch it. I made it through the setup wizard and the router is connected and working (I am using it now), but the app doesn’t recognize the connection. This router is useless to me if I can’t access the parental controls through the app. I am waiting for tech support and am considering returning the router if they aren’t able to resolve the issue.

Much better app compared to competitors. I do wish there was more functionality that the web portal has.

It allows to control many router settings. It would be nice if it would be possible to enable Face ID authentication for the app, so unauthorized person would not mess with the router.

When I block my kids computer, my kid is somehow able to unblock himself by creating another device. I find myself constantly blocking the new device. Is there a solution for this problem?

It was working fine before, but now I cannot connect to it anymore. It just says I can’t connect. I can connect to the router just fine with my computer, just not this app.

Everything I need is there

This software is so sad. About all you can do is look at addresses and update firmware. What’s worse is Synology, in their infinite wisdom, FORCES you to use this by not allowing login from a mobile web browser. Since this app doesn’t have many features, that is a rather dense choice. So reviews really don’t matter here. You are going to use it. Not sure why the Synology fans give it such high marks.

Such difficulties setting up my phone and laptop. Still not able to set up laptop. Many hours and will have to spend time with live person