DSB app. En del af rejsen. Billetter, kort og trafikinformation
I DSB app kan du købe billetter, pendlerkort, benytte Check ind og se aktuel trafikinformation og oversigt over afgange.
Du kan købe billetter og pladsbilletter inkl. pendlerpladsbillet. Du kan også købe DSB Orange- og DSB Orange Fri billetter på de afgange, hvor de er tilgængelige. Billetterne kan også tilbagebetales fra appen efter de gældende regler.
Du kan købe, fornye og tilbagebetale Pendlerkort og få leveret dit ungdomskort i appen, hvis det er fra DSB.
Du kan købe billetter i appen som gæst eller oprette en DSB Plus profil og få adgang til flere produkter og services, blandt andet mulighed for at flytte endnu ikke gyldige billetter og kort. Som gæst skal du være opmærksom på, at ønsker du en kvittering på e-mail, så skal du indtaste din mail efter købet.
Oplever du fejl i forbindelse med brug af DSB app, skal du henvende dig til:
DSB Kundecenter
Tlf. 70 13 14 15
Åbent alle dage kl. 7-20
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User Rating
4.72 out of 5
764 ratings
in Germany
5 star
630
4 star
99
3 star
12
2 star
3
1 star
20
Ratings History
Reviews
Useless
You can't search for train connections.
Maybe if you buy a ticket, you’ll be able to do so. Not if you bought a ticket in different European Country.
You can’t see departure/ arrival for different stations. Luckily resjeplanen app exists.
The app is completely useless if you want to check if your train is on time or if there’s a change of time/ platform.
Buggy!
Feature request:
- add connection details to calender
- filter by price range
- sort by price within specified time range
Review:
The app is really slow. Searching often requires multiple minutes to succeed, on some days, appr. 40% of searches result in a vague error message, claiming there were no connections.
And it’s been like that despite countless updates and I’ve since changed phones, too. I don’t remember it ever performing well.
Another thing i find rather unfortunate is the lack of filters. I wish I could filter search results for a specifiable price range and journey length.
All this makes using this app an unnecessarily frustrating experience and me consider alternative travel options.
Somehow Confusing
It would be great if it would make clear which line to take and where to change. it’s difficult for foreigners to know.
App performance
Very poor from the beginning, you go to the website to get a ticket, also impossible, very bad. You need to really well plan in advance to get a seat reservation by trying several times or enough time to get it from the machine on the platform, which is not the best in terms of user friendliness
Worst app ever
1) You cannot look for trains that were in the past, thus you’re not able to look up alternative connections whenever there is a problem with your train.
2) Some trains are not in the app. Ghost trains? For example: DSB Re from Federicia to Odense leaving at 22:29 (September 8, 2019) does not exist in the app. Why not? It doesn’t make sense to me.
3) Why does the app not automatically send you a receipt when you forgot to manually ask for it during the booking process? It does not make sense. Just send it to me. Like every other company where I buy something. It’s very handy to have a receipt, for instance when it is work- or university-related travel
4) The app is everything but reliable. It feels like 30% of the time it is not working well and not showing you proper connections. Or no connections at all.
"Search did not succeed"
No matter what connection I search, I always get the message that the search did not succeed and no connections are found. The app is useless this way.