Dukascopy – Swiss Mobile Bank

Your services is getting worse day by day

Verification process is straightforward and much quicker than the app tells you it’d be. Exchange rates are competitive but not best. You get a proper bank account in Switzerland with IBAN which is a plus in and of itself. I subtracted one star for not stating clearly enough there’s a 1CHF/month fee for using their cards – that is on top of issuing fee that’s quite expensive – something around £9. Fees for foreign transfers are quite high, too. I subtracted further three stars for the customer service. There seems to be language barrier when it comes to English. When trying to get someone to resolve an issue the chat operators would either request the same information over and over, reply something unrelated or ask for information that was already provided. That’s a HUGE drawback. It might leave you with no access to your money and no one to resolve the case since most of the consultants don’t seem to understand what you’re saying. So eventually though the service is decent you might want to avoid it in case there is trouble and you’re basically doomed.

It’s very easy to transfer between accounts and different currencies. It looks nice and modern. I’ve used it regularly for the past 6 months and not had any issues.

Generally speaking, this app works to my satisfaction. But I do have a suggestion, I think Dukascopy is a more proper name for this app. Swiss Bank is kind of misleading, or not humble.

Si así es todo está claro y fácil tramitar Gracias

Great soport service, the attend all my questions in a fast and clear way!

Sencilla e intuitiva. Transacciones internacionales, compra de acciones, criptomonedas y otros. Con este código 7PR-2YU obtienes 5 DUK+ (€12 Aprox).

Confiable, pero cobran un fee muy alto para enviarte la tarjeta a Arg. (20usd) UPZ-QRZ con este codigo te regalan 15usd.

El servicio es muy bueno. Deberían bajar un poco las comisiones, al pertenecer a la banca suiza los retiros o pagos por la tarjeta deberían ser sin comisiones dentro de Europa.

The client service is the worst. They never answer. The chat bot is the only helo they provide. The fees are not cleare. You cant buy cripto thats a lie. You only can buy their coin “DUK”. No one knows that coin. They say that they provide debit card and they dont. I couldnt get it. The charge my for deposits. Even though they say they dont. THEY DO. They charge the sender and me. DO YOURSELF A FAVOUR AND DONT USE THIS BANK.