1.73 out of 5
11 ratings in United Arab Emirates
I am an OFW so wala akong choice but to use your app and the website kasi there’s no other way for me to checj my balance. Both platforms are so bad especially the app. UI does not look friendly. Mas matatanggap ko pa ang pangit na UI pero gumagana. Yung app nyo, di na nga gumagana, hindi pa pinag effortan ang UI. Please naman, fix them.
The OTP generator is not working for months now and never received OTP SMS at all! Very inconvenient specially if there’s no international toll free number to contact.
the more update the more slowly it was! please fix ur system its was very cery slow and hang!
I emailed you regarding the eastwest mobile app. Its been a month im checking my account here, but if it is not network error, it would be blank white screen. I cannot check my balance. Unfortunately this is my only way to check my savings account because im an ofw. I also apply for troo insurance that require auto debit in my account. But if it is like this, im thinking that the app is not safe. This is a bank mobile app it should work reliably. Please check your app and update for your clients safety as well.
If I can give a negative star, I would give for this app. Very inconvenient! Always hanging, most of the time only showing blank white screen, and unreasonably slow. This is supposed to be very secure and reliable as this is a banking app. Hope they will give a fix and upgrade.
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