Charging works fine - but Elli don’t take my payment!
Unfortunately there’s no easy way of contacting Elli and speaking to someone who might be able to solve this problem. The last few times I’ve used Elli to charge my EV, they simply haven’t bothered to take payment via the app. (Yes, my card details are correct.) I don’t know they haven’t bothered to take the payment, until a month later when I get a threatening email telling me they’re adding interest to the “overdue” payment. I’ve just had this happen for the third time, and I’m quite fed up with it now! Payment worked fine for my first few months, but not for the last few months. I won’t continue using Elli, and will revert to just making payment at the charge point with my normal debit card. The slight positive of saving a few pounds here and there through using Elli is massively outweighed by the stress and inconvenience of dealing with these so-called “overdue” payments. They wouldn’t be overdue if Elli had just taken my money in the first place, as I’ve expressly given it permission to do in the app with my bank card details. I’d rather spend a few extra quid and not have to deal with this nonsensical hassle every month. Edited, following the “developer update” to my review, that tells me to email them with more information. The point is ultimately that this problem shouldn’t occur: my payment details are correct and completely up to date, there’s plenty of money in my account, and for the first 6 months of my having my EV, the Elli app worked perfectly and didn’t cause me any extra hassle. This has changed in recent months, and it’s the extra hassle that is the problem here. I spend my entire life dealing with problems. Dealing with problems is fine when I’m getting paid to do it for work, and it’s fine when I’m helping my friends. It’s fine when I’m dealing with my pre-school child, and it’s fine when I’m helping my elderly relatives. I’m not averse to problem-solving, it’s just that I’m exhausted by it because I already have to do it for everyone else. So, it’s not fine when I have to deal with problems that make normal day-to-day activities awkward and annoying instead of smooth and hassle-free. I don’t want to have to enter into a problem-solving arena JUST to pay for my vehicle’s fuel - and especially not when I’ve ensured the company has the correct information and permission for them to take payment automatically. (As I said originally, Elli used to do that.) The apparent expectation that I, as the customer, should take on an additional ad
