Elsevier eBooks on VitalSource

I am a junior Doctor in Saudi Arabia, and have ordered a book from Elsevier online. A month passed and no book, no refund, and no feedback. I ordered from the legitimate website, and customer support always ignore my request after telling me they will follow up with the warehouse. I didn’t expect this kind of service from such a reputable company. I am utterly disappointed.

Encouraging to keep learning because it is so convenient.

The reading and highlighting functionality is good. However, the text to speech function is wasted because the voices are so robotic. Considering how natural modern AI text to speech voices sound, I expected this function to be better.

So I though it was my setting or something I was doing to not be able to turn the pages - only lets you scroll up and down! Spent like 2 days trying to figure it out only to come to the comments section to find that everyone else is having the same issue! Please fix this! Never seen anything like it and have many different reading apps I have used and this one is the most bizarre! Again, please fix this. School is about to start soon and this would greatly improve user experience across the board.

All that’s missing is a feature that can be used for underline and it’ll be perfect

I can’t even open the book???

I am a professor and I use this app all the time. Incredible how I can get the information ASAP when I need it. THAN YOU!

Now I have to have my titles spread across multiple apps whereas I used to just be able to use one app.

The app is ok. But some of the editing and writing on content review questions could really be improved (at least in the pre-nursing and. nursing disciplines). A key problem is a lack of crowdsourcing for solutions. What I mean is there is also no easy way for a user or instructor to easily flag errors in content, or writing (especially in questions and rationales). It take multiple emails, go through multiple levels of customer service representatives, where they want screenshots of their incorrect data and screen shots or references the correct data. And then, after all of that, they will eventually send a note to the content team where it can be flagged so it might possibly be corrected for a later revision. They could simply have a button or an email to send content questions and concerns to and faculty and students would likely report errors. The could be quickly assessed to see if they are applicable and the information flagged for editions by a revision author. Considering the cost of Elsevier’s resources is roughly a thousand dollars a semester, these resources should be AMAZING, but honestly it feels like their approach to education is antiquated and clumsy. It feels like bloated bureaucracy. The customer service is pretty good but beyond the people who answer the phones and emails, I am completely underwhelmed.

This book cannot be opened on an iPad. Only on a computer or laptop. Wish I knew that before buying. This book is really heavy and that’s why I purchased it digitally.