Equinix Customer Portal

Log in too slow. PIN code and biometric don’t work. Unable to create inbound ticket. Useless!

Seems every other release they're breaking something in the app. Latest 2 updates reset the login and broke biometric logins. You'd think they'd test their "bug fixes" before blindly releasing them. Guess the mantra of "Move fast and break things" applies even here...

Can’t even load the app (iOS 15.4.1 iPhone 12 Pro). At some point during pandemic they fixed most of glitches I had spotted. Now it’s completely broken again. Everybody has given up using the app and defaults to the browser version. This is not what you expect from such a reputable data center operator.

For quite a while now the app won‘t go passed a spinning circle on a white screen. Had been holding my breath for it to get fixed, but sadly Situation has not changed and have now given up on trying.

I’m creating a work visit with the app after posting this review, as I’m parked in front of one of their data centers. Been coming here for over a decade, owners have changed services has not. This app makes my life easier.

constant loading issues, just straight up crashes.

Can’t login since I upgraded to the new version. Useless.

The app is very buggy and the process to open any tickets is very convoluted. Also, Equinix annoyingly is not requiring “Work Visit” tickets to go to the data center but when creating these types of tickets with this app it will put a random time that is different than the “time slots” you pick. The website does not have this issue. The QR code for your profile in this app is now useless because each “Work Visit” generates a new QR code, if you go to the data center 10 times you will have 10 different QR codes, crazy. I see no reason to have this app on your phone, useless.

App just spins and you can never get logged in.

I have not been able to login for at least 10 days and other people are also having this problem.