GetGo Carsharing

I think it maybe an inherent problem with the Bluetooth system. When the phone was not connected with the car for a while, one would need to kill the app, reopen it and log on again to connect to the car. Not a major hassle once I got hold of the apps behavior.

Please fix.

After spending 70 mins trying o verify my face recognition … very disappointing rather book can or taxi. Waste my 2 hours of my family time and my life trying to rectify with the support for 70 mins. Stay Away!

every time it opens it says there’s a problem and please try again in a few minutes. it’s been like this through two updates. ridiculous. on top of this the service itself is adequate at best, with booked cars often not there and customer service slow to respond to issues. it was good when it started, but like most of these companies it has gone downhill fast.

First Case Getting electric car was frustrating as people dont charge the battery after use, GetGo does not impose a fine on those who do not charge the car with low battery. I had to forego my work (service related) and incur losses because someone forgot to charge and it took so long to charge up the car. Getgo only gave back a 25% off capped at $20? ($4) where I incurred $100+ losses. Second Case App glitched as I wanted to extend my booking, and so I was rushing to go somewhere, only to find out that it was not extended. Incurred $100 late fee. Safe to say, the late fee, not worth the convenience of a car at all, better off with a taxi or something. Not to mention if any accident, pretty much screwed. So no thanks, Im Deleting This App and would recommend others to do so too.

The service team is incapable of solving problems and crisis and not able to help customers, just stick to rigid SOP and not helpful at all. Im pretty sure if u use this app for long time, you will experience how helpless it can be to talk to live chat. And apparently from other’s feedback long while ago, getgo is not willing to improve this area after so long time. When the app or car has problem, the customer assistant still takes his/her sweet time to chat slowly with customer, while customer is standing in hot/raining weather and has to wait for them to slowly chat to solve the problem. And in the end, if it causes extra late fee due to app or car paoblem, they will tell u sorry they cannot waive it, but you need to fill form and subject to approval. No matter how you reason with them that it is their problem, they will tell u sorry, you have to swallow it and blame on your bad luck.

Been using this app for quite sometime. Nowadays every log in require additional verification but unsuccessful due to network communication problem. Did a live chat with the operator and it takes time to solve the problem. Always require to take selfie with driving license/remove app follow by re-download app/on-off bluetooth and mobile phone then it solve. Following day wanted to book the car, there goes the issue again. Price going up but car & app didnt upgrade.

Well done

Tried all ways still Unable to login to account, Helpline useless. Email no reply. Very disappointed.

I’m a frequent Getgo user and i will totally recommend this platform to those who loves to drive around SG but doesn't own a personal vehicle. Its a great platform if you need an “every or any day running errands” kinda vehicle or even taking your family out kinda day.