Gorillas: Grocery Delivery - Reviews, Revenue and Downloads - Apple App Store

Description

FRESH GROCERIES & FOOD DELIVERED TO YOUR DOOR IN MINUTES. 1,000+ PRODUCTS AT RETAIL PRICES.

We are Gorillas and we are on a mission to change the way that you do groceries. We believe that in a world where we have the technology to go to the moon, grocery shopping has to be radically faster and much more convenient! And the best thing is: We deliver at retail prices. Choose from a wide selection of products including fresh fruits, vegetables, dairy, vegan products and cooled drinks.

We aim to be faster than you!

WHY GORILLAS?
► Fast Delivery: Our legendary rider crew delivers your order within minutes!
► 1,000+ Products: Order anything you can find in your local supermarket. Choose from 1,000+ products.
► Easy Payment: Pay easily using all major credit cards, PayPal, Apple Pay and Google Pay.
► Retail Prices: All of our products are at retail prices!
► Contactless delivery: You have the option to have our rider leave your order at your doorstep.

WHAT PRODUCTS DO WE DELIVER?
► Fruits & Veggies: Apples, bananas, avocados, oranges, lemons, limes and more.
► Bakery: Fresh pastries, bread, rolls, wraps, cakes and sweet bakery.
► Dairy & Eggs: Milk, eggs, yoghurt, butter, cheese products.
► Meat & Fish: Steaks, chicken fillets, burger patties and more.
► Delicatessen: Cooked meats, deli, olives, dips.
► Drinks: Cold drinks, lemonade, energy drinks, juices, flavored water.
► Ice Cream: Tubs, ice cream desserts.
► Breakfast: Cereals, pastries, bread, jam, spreads.
► Frozen: Frozen ready meals, frozen pizza and more.
► Sweets & Snacks: Crisps, nuts, seeds, popcorn, crackers, biscuits.
► Vegan & Vegetarian: Milk alternatives, meat alternatives, snacks.
► Baby Products: Baby nutrition, baby milk, wipes, baby care products.
► Toiletries: Body care, face care, hair care, oral care, shaving, soap and sanitizers.
► Household Items: Cleaning supplies, laundry products, tissues.

HOW DOES IT WORK?
1. Download our App
2. Add your favorite products to the cart
3. Place your order
4. Enjoy groceries at your door in minutes

From Gorillas with love

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Screenshots

User Rating

4.7 out of 5

7,941 ratings in United Kingdom

5 star

7,083

4 star

291

3 star

2 star

1 star

440

Ratings History

Reviews

Great app - sad to see them close down

Really wish they wouldn’t!

Wrong order

Terrible I payed 15 pound for unwanted alchahol

AVOID - Didn’t give me refund for cancelled order

Gorillas cancelled my order, didn’t issue me a refund even after I chased three times. Ended up having to dispute the charge via my bank - it’s been a month and I still haven’t had the money back! Avoid avoid avoid!

Charger for product, but never delivered

The customer support service is very poor: “We have Out of Stock, and that is why we charged you for the product, but couldn’t deliver it. You should get a refund, but we don’t know when and we can’t send you any confirmation of a refund.”

Double billed me and never responded

I had two payments taken from my account for shopping using the app. When I tried to discuss this I was told to wait by the bot. I got a person who said they had issued a refund and it would be deposited shortly. It didn’t happen - then I reached out via email - no response at all. Support is clearly terrible as there is no number to call anyone and no one answers the emails. I then raised a fraud claim with my bank and they reimbursed me. I was fobbed off to by support (just wait up to 7 days). No one cares at all at Gorillas. My advice - don’t use this app based on my experience! Dreadful service.

Send you the stuff no-one wants

If you order vegetables expect to get the tiniest one on the shelf and no help from customer service. They send you the stuff no-one would pick up for themselves.

Used to be a powerhouse, but they sold out to Getir.

Gorillas used to be my favourite delivery service when it first opened, the prices as well as how quick deliveries came was something a lot of other services could ever hope to desire. Unfortunately, as with competition, it was bought out by Getir, and ever since they did that, delivery prices absolutely skyrocketed, and the fee itself for delivery has become far too steep. I’m afraid I can’t recommend this service any more, they don’t have the same personality they used to, where they cherished their customers. They even gave new customers a bag, sometimes even throwing in sponsored freebies! It’s now just Getir 2.0

Disappointing customer service

I’ve happily used these guys many times, the delivery is fast and friendly! They recently sold me an item which was over two weeks out of date-I got in touch and they said they can only do something if I let them know as soon as the delivery is received. Seems a bit unlikely we’re going to go through everything and check the expiry dates as soon as it’s through the door. A simple credit for my next order would have been fine, but they won’t even consider that. It’s put me off using them again unfortunately!

Half my order wasn’t delivered, but they won’t refund me

They only delivered half my order due to stock issues and the delivery guy told me to get in touch with them on the chat to organise the refund (not automatic despite it being their fault and they were aware of it upon delivering). I requested it a month ago, and I still haven’t received my refund. I have been in touch with them 5 times now and each time they say ‘the refunds been processed please contact your bank’, but my bank have each time told me the refund was not processed. I’ve had issues with them before with them not showing up etc but this was definitely the final straw!

Very poor customer service

I just received extremely poor customer service and the filter/search capabilities in app are woeful.

Store Rankings

Chart	Category	Rank
Top Free	Netherlands Food Drink	50
Top Free	Germany Food Drink	110
Top Free	Romania Food Drink	185
Top Free	Greece Food Drink	198
Top Free	France Food Drink	222

Chart

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Flink: Groceries in minutes Easy, Quick, Delivered	13	1 week ago
VYTAL Easy reusable food packaging	0	5 days ago
flaschenpost: Online einkaufen Dein Getränke- & Supermarkt	0	3 months ago
NeoTaste The Restaurant-Discovery-App	0	3 days ago
Pazza Pasta Frische und günstige Gerichte.	0	2 weeks ago

Description

Screenshots

User Rating

Ratings History

Reviews

Great app - sad to see them close down

Wrong order

AVOID - Didn’t give me refund for cancelled order

Charger for product, but never delivered

Double billed me and never responded

Send you the stuff no-one wants

Used to be a powerhouse, but they sold out to Getir.

Disappointing customer service

Half my order wasn’t delivered, but they won’t refund me

Very poor customer service

Store Rankings

Ranking History

Category Rankings

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