Gorillas: Grocery Delivery

Really wish they wouldn’t!

Terrible I payed 15 pound for unwanted alchahol

Gorillas cancelled my order, didn’t issue me a refund even after I chased three times. Ended up having to dispute the charge via my bank - it’s been a month and I still haven’t had the money back! Avoid avoid avoid!

The customer support service is very poor: “We have Out of Stock, and that is why we charged you for the product, but couldn’t deliver it. You should get a refund, but we don’t know when and we can’t send you any confirmation of a refund.”

I had two payments taken from my account for shopping using the app. When I tried to discuss this I was told to wait by the bot. I got a person who said they had issued a refund and it would be deposited shortly. It didn’t happen - then I reached out via email - no response at all. Support is clearly terrible as there is no number to call anyone and no one answers the emails. I then raised a fraud claim with my bank and they reimbursed me. I was fobbed off to by support (just wait up to 7 days). No one cares at all at Gorillas. My advice - don’t use this app based on my experience! Dreadful service.

If you order vegetables expect to get the tiniest one on the shelf and no help from customer service. They send you the stuff no-one would pick up for themselves.

Gorillas used to be my favourite delivery service when it first opened, the prices as well as how quick deliveries came was something a lot of other services could ever hope to desire. Unfortunately, as with competition, it was bought out by Getir, and ever since they did that, delivery prices absolutely skyrocketed, and the fee itself for delivery has become far too steep. I’m afraid I can’t recommend this service any more, they don’t have the same personality they used to, where they cherished their customers. They even gave new customers a bag, sometimes even throwing in sponsored freebies! It’s now just Getir 2.0

I’ve happily used these guys many times, the delivery is fast and friendly! They recently sold me an item which was over two weeks out of date-I got in touch and they said they can only do something if I let them know as soon as the delivery is received. Seems a bit unlikely we’re going to go through everything and check the expiry dates as soon as it’s through the door. A simple credit for my next order would have been fine, but they won’t even consider that. It’s put me off using them again unfortunately!

They only delivered half my order due to stock issues and the delivery guy told me to get in touch with them on the chat to organise the refund (not automatic despite it being their fault and they were aware of it upon delivering). I requested it a month ago, and I still haven’t received my refund. I have been in touch with them 5 times now and each time they say ‘the refunds been processed please contact your bank’, but my bank have each time told me the refund was not processed. I’ve had issues with them before with them not showing up etc but this was definitely the final straw!

I just received extremely poor customer service and the filter/search capabilities in app are woeful.