Gorillas: Grocery Delivery

This app doesn’t exist anymore. It was great! Getir bought the company and now they are closing locations in the US, UK, and Europe.

Lately there is hardly any food, no milk except for oat milk ew, hardly any meat. Like one vegetable...I dont know if theyre going out of business but all the food is grayed out for many days now which is so weird.

The app hasn’t functioned properly at all this week and customer service has been extremely unhelpful. The app places holds on my credit card for the order but then fails with 0 explanation and the only explanation that support has given me is that there’s a bug and if I try reordering with one of the items removed it “might” work, but they don’t tell me which item I need to remove and Gorillas already placed multiple holds on my card that won’t be lifted for a few days. Awful customer service experience. Used to feel like it was run by people but this is just the normal thing of a startup cutting costs and getting worse and worse as they get absorbed by a merger or when they’re trying to be profitable. The prices of the groceries on the app have also gone up, with fewer discounts. Would not recommend gorillas anymore.

They really are “faster than you” as their slogan goes. I cannot STAND going to the grocery store in Munich and waiting for people to pay with cash and navigating the tiny aisles with my giant stroller. I think I’ve ordered on Gorillas 30+ times now and I love that I get discount codes too. And they have everything! Seriously the best app.

Can’t place an order, just errors out or pinwheels forever depending on the pay method used. Customer service is garbage and doesn’t help.

app doesn’t work

This app constantly has tech issues. Am order will be placed, charged on your card, and then they’ll cancel it. Bad service. No accountability for bad tech. Avoid.

Things are often out of stock even when they are available on the app. And the app often glitches/fails when processing the payment so you order cant be submitted. It’s extremely frustration. One day it will work perfectly and the next it’s so buggy.

I can’t log in either through phone number or Google. I get an error that reads “🤔 Something went wrong An internal error has occurred, print and inspect the error details for more information”

This service used to be really quick, like it was a big deal if a delivery took more than 20 minutes, conservatively. Since around the time they merger with Getir it’s consistently an hour plus, and that’s on top of minimum order fees, delivery fees, tips, etc. Even when they offer a discount it’s not worth it if it takes super long to deliver something.