Graeter’s Ice Cream

Trust me, i love Graeters icecream and get it from time to time but let it be 2 weeks max and im always signed out! And if that wasn’t enough i type my password correct (granted i don’t forget) and if i need to reset it, it never sends me a reset password email in time. stop logging me out of my account!!!

This app drives me insane. It constantly logs me out and when I try to log in with the user name and password saved in my phone, it says my credentials are incorrect and makes me change my password. I reset my password, save it in my phone, set the app up to log in with Face ID, and the next time I try to use it, I’m logged out and I have to reset my password. I receive emails every time I change my password so it’s not hacked, the app is just terrible, especially since I don’t know I’m logged out until I’m trying to pull it up at a drive-thru window.

I’m a loyal Graeters customer and the app seems to well when it works, but on a regular basis I get an “unknown error” message as soon as I open it and none of the functionality is there. It would be nice to actually be able use the app, but it’s not consistent enough to be a viable way for me to order or get rewards from purchases.

I found this app to be super user friendly to place an order on. Definitely will use and recommend.

Why have an app that never works, please update, it kicks out when purchasing then says password is wrong

Having something delivered and they make it hard/impossible to have gift card put in. Not sure it’ll happen as I put it in the special instructions. Also very limited as far as ice cream cakes and pies go.

This app randomly signs me out and will not allow me to log in. Trying to rest password, but it doesn’t work! Takes over 15 minutes just to get password reset email!

Email is verified … app doesn’t accept login! Very frustrating.

I’m not very savoy on my phone ! But you made it very easy!!🤩🍀❤️ I was at Beechmont store yesterday!, Selection is much improved…. Never used to have any pastries in the case!! I’m in the middle of 3 stores!! Love them all! No matter which way I go… There you are!! Thanks !!! Mariemont since the 1960’s… It JUST KEEPS GETTING BETTER!! Thanks!🍀❤️

Will never stay logged in.