Hassantuk

When we receive and alarm it does not show up in the notifications. This is the core feature of the service. I had received a false alarm and I have no way to find out which sensor triggered the alarm. Please ensure that the data is clear to us as we paying for this service and this is critical service for our home.

The most frustrating experience ever false alarms causing mental anguish in the middle of the night with our family. Calls to support a waste of time. Attempts to leave complaint to a manager just go to a voicemail that is full and cannot accept any messages. I am so disappointed at the level of service it goes totally against all other good things and services here this is like something from the 1980s

I cannot even open the App

False alarms all the time , fire wasting the time of the department, waking us up middle the night and traumatizing the kids

Bukhour and remote silencing both don’t work

App does not open. It has been loading at the start page since hours

One of the most important things in your home.

Full of technical problems Wrong alarms and improper communication and improper handling of customer affairs Full of technical glitches and impossible to resolve the issues from online solutions

If there is less than star, I will give them. I called customer service to cancel it. I said to them I didn’t have this service anymore in my new house, but they didn’t update the information. Please, don’t call me again

Dears, the app is not working since many weeks now. Any update on when the app will be available?