HCF My Membership App

Changed from NIB who has a far superior app, this is a web app that’s not native to iOS I suspect? Also to not have an ability to add your card to Apple Wallet is not ideal. Please make this feature available as soon as possible. But here’s the real kicker directly from a billion dollar company, this impacts privacy, 2FA and is a 0/5 failure! From their website: “Primary policyholder login Only the primary policyholder can currently log in to the app. We're sorry for any inconvenience this may cause. We understand giving access to other adults on your membership is important and we're currently working to make that happen. We'll update members as soon as multiple login access becomes available.”

Your hearing aid benefit does not clearly indicate that it increases by years of membership. I am 78 and have been a member for 7yrs. It is highly unlikely that I will live another 13th s to receive the maximum $1600 payout. You should consider reducing the time by 50% as I reckon 10yrs would be a fairer loyalty recognition Merry Christmas

I've been trying to organise travel insurance through this app. When selecting which countries I'm travelling to, I get taken a to blank white screen that HCF Thank You. Nothing loads, this has happened over multiple days and devices. I am at a loss, seems like you don't want my money because this app appears to have been developed in pre-industrial times

This app makes it clear what is covered and how much you have left whereas Bupa did not lay down clearly what was covered or spent. Thanks HCF and way better annual fees.

It was easy and smooth to make this claim. Thanks

She was amazing in helping me with a claim.

Very user friendly app👍

This app has facial recognition, goes through the Face ID process then proceeds to request membership number and password. What is the point of Face ID?

The app was not easy to set up. I’m not convinced it’s very good to phone calls and 40 minutes later and still no resolve.

In app, the card never displays. Causes you to have to manually lodged a claim. Very frustrating. Been like this for weeks. Please fix. Coming from AHM it’s been a downgrade in terms of technology.