HCF My Membership App

App is great, ease of use for submission of claims and queries on health cover. But the scanning QR seems to have a glitch. It maybe that it is a new system and merchants are not quite onboard or the App QR function may the problem. I am not sure. Failed on me on three occasions.

App is very difficult to use not at all user friendly. Get a blank screen when trying to lodge a claim. Log in takes some working out. I tried to log in to see what I had in benefits I still can’t find that information. Really hit and miss. I gave it 1star but frankly hardly rates that.

I love the ITF app. I have really only use the claiming side of things but it’s an excellent app. Very easy to use. Can take a photo of your forms. You want a claim and send through it all very efficient and it’s really good. All the information you can get on it as well, thank you very much HCF. I’m really pleased.

We have couples insurance cover yet I have to log into the app as my partner and get welcomed in his name because only one log in is allowed 🤷🏼‍♀️ what a customer experience!!

So clear and easy to navigate policy inclusions

Easiest thing to do ever!!!

Easy to use app, quick

The wait time on the phone is unacceptable. The service is very poor, considering how much people are spending on the insurance. I am sorry to have to say that, but it’s true. Is hcd goner do anything about it? Nope! But at least they have been told. Regards Tony Downes

A year or 2 ago I did provide feedback at a kiosk to be able to follow my claim right from the time I submit it till it’s refunded. Now is is done. Now I consider the app perfect! Easy, simple, all info that I need are here, nothing to type, brilliant

Easy to use and straightforward