HCF My Membership App

Has a pretty obvious interface. Hasn't been updated to take advantage of the larger screen on iPhone 6+, 6S+ and 7+. As of Jan 1 2017 (or thereabouts) making claims no longer works rendering the value of this app close to nil.

After multiple attempts to upload a photo of a receipt and claim I am, once more, forced to give up. This happened last time I attempted a claim using the app: and the time before. Every time it produces a Failure-technical error error message. This is simply not good enough. That the single most useful function in an App consistently doesn't work shows very poor application design, and a general disdain for customer experience. And when you point that out they say 'you can lodge a claim on your computer', but claiming using on the website is not an equivalent fallback to an App as one then has to post the receipt: thus, it is not an electronic process at all. Unbelievable in this day and age that a major company cannot figure how to design systems so that people can actually make claims electronically, and seamlessly.

App is very difficult to use not at all user friendly. Get a blank screen when trying to lodge a claim. Log in takes some working out. I tried to log in to see what I had in benefits I still can’t find that information. Really hit and miss. I gave it 1star but frankly hardly rates that.

I love the ITF app. I have really only use the claiming side of things but it’s an excellent app. Very easy to use. Can take a photo of your forms. You want a claim and send through it all very efficient and it’s really good. All the information you can get on it as well, thank you very much HCF. I’m really pleased.

We have couples insurance cover yet I have to log into the app as my partner and get welcomed in his name because only one log in is allowed 🤷🏼‍♀️ what a customer experience!!

So clear and easy to navigate policy inclusions

Easiest thing to do ever!!!

Easy to use app, quick

The wait time on the phone is unacceptable. The service is very poor, considering how much people are spending on the insurance. I am sorry to have to say that, but it’s true. Is hcd goner do anything about it? Nope! But at least they have been told. Regards Tony Downes

A year or 2 ago I did provide feedback at a kiosk to be able to follow my claim right from the time I submit it till it’s refunded. Now is is done. Now I consider the app perfect! Easy, simple, all info that I need are here, nothing to type, brilliant