Healthway Medical app is your one-stop solution for all your healthcare needs provided by fully licensed and qualified healthcare professionals from our clinics in Singapore - Healthway Medical, Silver Cross Medical, SBCC Baby & Child Clinic and PsycHealth
• CHAT WITH OUR GP DOCTORS AND FAMILY PHYSICIANS ONLINE
No more long queues or tiring trips to doctor when you would rather be resting in bed! The option of seeing an online GP is not only convenient, but safe and secure as well. Get your medication and prescription refills delivered to you within three hours. e-MC (Medical Certificate), e-Receipts, e-Referrals to our specialists are also available.
• [NEW] Our Japanese-speaking GP doctors from Japan are available online on our telemedicine platform
• CHAT WITH OUR CHILD SPECIALISTS (PAEDIATRICIANS) FROM SBCC BABY & CHILD CLINIC
If your child is feeling unwell and all they want to do is stay at home and rest, going to the clinic is the last thing they’d want to do. Online consultation gives you easy access to Paediatricians without having to go down to a clinic. You don’t even have to leave your child’s side to buy medication, as it will be delivered directly to you. From simple to follow-ups for stable medical chronic conditions, our experienced and sub-specialised child specialists (paediatricians) provide quality care and medical advice for your little one(s).
• CHAT WITH OUR PSYCHOLOGIST ONLINE
Our psychologists are committed to providing timely support to you as you manage life’s challenges and ultimately, enhance your psychological well-being. Our psychologists are available online for those who need psychological, emotional and mental well-being consultation.
• BOOK AN APPOINTMENT AT A CLINIC NEAR YOU FOR CONSULTATION, VACCINATION OR ROUTINE MEDICAL CHECK UP
- General practitioner or family medicine physician
- Japanese general practitioner or family medicine physician
- Psychologist
- Child specialist (paediatrician)
• HOW TO USE OUR APP
1. Install the Healthway Medical App and register an account
2. Select "Video Consultation" and select which doctor your would like to speak to
3. Consult with your doctor. (If you have booked an appointment, you will receive a reminder 15 minutes ahead of time)
4. Make payment and your medication will be delivered to you
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User Rating
4.2 out of 5
10 ratings
in United States
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Ratings History
Reviews
Going in circles
After downloading the app, I first completed my profile information and for security purposes did not want to save my credit card information but to ensure that payment process, the app/company charged $1 on my card. I proceeded to schedule an online appointment and was instructed to “complete/update my profile” again but once I clicked to update profile, the app informs me that my profile is up to date. After doing this several times, I contacted the company via email with captured screenshots of the problem and was informed that I needed to tick and save my credit card information. As advised, I went back into my profile and tried to save my credit card information, but “ticking” the save credit card information was not an option, and again the company charged my credit card. Again, I screen captured my experience and emailed them 2 week ago as of today and have not heard back from anyone.
Here’s what I suggest: If the app requires anyone who signs up to save their credit card information in order for the app to work, you should have that written so that app users do not untick any boxes after entering credit card information.
I am most disappointed with the company’s lack of customer service - my email has not been replied. In addition to that, I have no idea whether my credit card charges have been refunded.
Super convenient!
Very easy to use, especially for virtual Covid test. Dinesh was very helpful!
Poorly designed app
App lets you make an appointment, but you can’t cancel it. Cancellation needs to be done via email. And oh, the email address listed in the app isn’t even clickable.
Overall, a horrendously poor example of app design. You’re far better off finding an alternative provider - this one doesn’t work.
