Unable to access an app I pay for
I’ve had the Homer app for awhile and I’ve never been able to have my son get on because it keeps telling me reset my password and yet o get no emails. I emailed support and have yet to hear from anyone. So I finally took off this app back in September. I happened to look at my Bank statements over the months and see they have been charging me 9.99 twice a month since September. I reached out to support and they said Apple has to help me. Apple tells me it’s Homer who does. Jefferson from Homer was not helpful. I want a refund for the past three months and I asked to speak to someone above Jefferson and to no avail.