Homey — A better smart home

App needs major improvements. Not intuitive. Integrations break and doesn’t automatically restore.

Based on reviews I expected much more. Used SmartThings before. And have to say that it was unfortunately more stable than what I have experienced with honey so far. Even officially supported devices from aqara and Namron do not really work reliably. The namron thermostats actually stop working constantly after ca one day. The same is true for the aqara motion detectors. Incredible disappointing

I installed the app and signed up to try it out. It’s only useful if you buy the hardware. Now I can’t delete my account. All the information about deleting my account doesn’t work and inaccurate. I definitely would not recommend it.

Basic functionality but very poor connectivity to devices. Things that worked with a 5 year old smartthings hub don’t connect and even if there is an app it is poor. Also does not render full screen on iPad Pro.

Migrated from smartthings and several switches are not handled by homey

This app runs smoothly, responds quickly, but is missing two main features. 1. Why can’t I rearrange the order of my devices and floors (zones)? 2. Why can’t I make advanced flows on my iPad? I understand that this would be difficult to do on a small screen size like an iPhone, but I do not understand why an iPad is incapable of this. At the very least, make the website compatible with editing and creating advanced flows from the iPad.

So much automation control in an easy to use package.

For a device that costs around 400 euros, the support is poorly managed. The app itself is even worse when you consider the timeline: four years on and you still can't hide devices, and the new features can be counted on one hand. Now, there's also a new section in the middle of the screen asking me to leave a review... well, here it is.

Homey Pro is a great concept. But it needs a lot of polishing. For one thing, navigation through the app is not all that intuitive (to my mind). For another, some very basic stuff seems to be missing from the app: namely, the ability to grip lights or devices (like blinds) together so you can turn on/off (or open/close) all of them in the group with one click. Also, the quality of apps is average at best. And many stop responding in the app, which is a pain. Finally, support is kind of awful. I have tried several times to get help with issues with my app, and it feels like the emails go straight to the trash. Such a shame. Homey had a lot of potential, but it is hampered by a lot of issues, great and small.

I love the interface, creating automations through the flow app is amazing, the layout is super easy to follow. BUT, I have over 15 devices that I used for so many years with another z-wave controller with no issues and now don’t work and need to replace them, not nice. Constantly lose connection to Kasa lights and have to keep re-authenticating. Some of of the older plugs keep turning off which I never had issues with. Distance coverage for zwave devices is horrible, I never had issues with that before with my old controller. I bought a thread device but not able to use it because thread without matter is not supported. Basically a great concept and vision but very poor execution. They should not claim the most advanced and the most supported devices because totally not true. If there is no app the developer created for homey the it is useless. Homey should be creating these apps not the develop.