Hyatt Inclusive Collection

The app will ask you for feedback on your stay every time you open it but every time we tried to submit, it gave us an error that it failed. There isn’t an inclusive list of ‘live requests’ to submit so you end up having to call to request things anyways. No way to contact preferred staff from the app. Search feature didn’t work on map.

I can’t find words for this amazing resort! All are very friendly and helpful. Room service is the best that i’ve ever seen in all my vacations experience in other hotels. Food and everything it’s in the best quality and so so tasty and delicious. We actually are here and we want to attend another 2 days because we feel like in paradise here. I strongly recomanded this resort for all turists that want an incredible experience and vacation!! Im proud for every single money that i spent here …

The app works but forget about making reservations or ordering room service. It does not work any time, not the entire Vaca.

Very disappointed!! A/C is really bad! Hotel Lobby floor is constantly too warm, unpleasant to dine and sit around in these conditions. A/C in our room never cools enough as programmed by thermostat. Only customer service at the Italian Restaurant is great, otherwise waiting time for a table in all other restaurants is ridiculous and it takes 45 min to one hour to receive the food.

The app is nice to have. I have found it’s not updated very well. One show started 30 minutes earlier than it shows on the app. And one restaurant it not even listed. The restaurant times and dates open are not accurate.

The staff needs training. Instead of focusing on my room number, they should have been focusing on service. There was one serving utensil for sandwiches and desserts. I asked for a second serving utensil and I was told that one is for both. I felt sorry for the vegans and fish allergy members. No silverware for the fruit. Only champagne and wine to drink. Plenty of champagne glasses. Improvement is needed.

My husband and I had decided to celebrate our 1 year anniversary at this resort. When we arrived, my husband and I had to wait 1 hour for our room. After a hour my husband was given our room key and was told where to go. No one was going to take our bags to our room. When I went to talk to the front desk staff I was told they were busy at the time, and apologized. When we got to our room, our room was not set up. It was our 1 year anniversary my husband had requested a sign as a happy anniversary, a bottle of champagne, and some chocolate covered strawberry none of that was delivered we asked for that for two days in a row. Day number 2 I had to call several times to get our room clean. Day 3 our room was cleaned around 4pm. To be clear when I say clean meaning fresh towels, and for the bed to be made. The front desk staff was rude and dismissive. This trip/ vacation was not cheap, and for us to experience this was upsetting.

I am just enjoying my stay here at this resort is one of the most beautiful, magnificent resort and the people are beautiful and the atmosphere is breathtaking. Thank you so much for a job. Well done team must come again.

App works grate. Can see all info for each restaurant.

Everyone is doing an excellent job!!! Thank you in advance for an amazing job during our eight year wedding anniversary week!!! We were here in 2018 for our honeymoon and came back because the onyx is the best in Punta Cana!!! we will recommend it to all our friends and family because of the kindness and excellent service. Everyone has given us.