ID.me Authenticator

I helped an alert, educated senior citizen setup her id.me We submitted photos of documents and the video biometric “selfie”. Then we supplied two different phone numbers for authorization and it would not send an sms either. We tried this procedure twice. Then we had to wait an hour for the video conference. That went well finally. Given these id.me issues with phone numbers for authentication we downloaded this app as a fallback. It kind of works. My big gripe with it is that it does not return to session from which is was invoked but rather it just sits there after authenticating. The user should not need to fumble around to get back to the active session. The second problem, on Android leastways, is that it does not pop-up when invoked but rather the user must find it and open it to use it before invoking it. Please fix.

I like the app, I just wish there was a way to sort alphabetically.

Help to secure

Cannot recover account in video conferencing.

This is the worst company. This is the worst app. I have been trying for days and days to get help with my account. All they have is a stupid robot that replies to you. This is one of the worst companies on the planet.

I use ID.me to get into my VA account and it is quite simple and safe!

ID.me is not a good app or website. Constantly sent roundabout when trying to navigate to one point. Verify in the app, now verify in your phone browser, now re-verify in your app. The self-id method doesn’t work, have tried many many times, and the verify with a video chat crashes with an error. Seems like it’s never meant to be verified with this app or site.

I entered six-digit code after six-digit code correctly into the app and was told every time that the code was not recognized, with no explanation. Not once did it work.

I’ve got it on 3 devices, with different items in each device. Can’t figure out how to combine the verified sites into the app. Every other “Authenticator” syncs it’s accounts. Same person, same login.

Why?