ihateironing: Laundry Service

Ihateironing service is seamless. Prompt pickup, easy drop off and a very responsive team to address the questions. We will avail of their service on a long term basis.

They’re a very efficient and reliable team.

My wife and I were staying at The Henry Hotel and they actually recommended this cleaning service. It was a god send. When your on vacation, the last thing you want to do is look for a laundry mat and spend a couple of hours there. This service was fantastic. They picked up our laundry and we got it back the next day, without a problem. If your on vacation in London, I highly recommend using this service. The staff is friendly and professional.

This service has always come through for me. They will not clean everything, so if you have specialty items I would check out a different service. However, they do clean almost everything, and they do it well. It’s always super friendly service, and your items come out very clean, folded, and smelling nice. They come to your home and bring your items back to you, making the price point worth it in my opinion. If you want extras, like no scent or more scent, put it in the notes and they’re incredibly good about making it happen. I’m a happy repeat customer!

Been using this service for about six months. Consistently show up on time and even if I’m not home, they can drop it off in the reception of my building. Always come back clean and the laundry is not scented.

Very effective. Well priced and no compromise on service.

Positives: - tech behind platform is great, user friendly - have only lost clothes twice, were able to recover them once I contacted you Negatives: - bad at actually cleaning clothes - never remove stains from armpits/collars/cuffs for wash/press service. I am able to remove these stains, just requires time, some research, and repeated tries - dry cleaning service is terrible. I send my high value items to a better dry cleaner. I recently sent you something less valuable for dry cleaning due to convenience and the end result was terrible. The jumper had pilled balls on it (should be removed) and came back with lint/hair pieces on it. Some dried milk was still in the inside of the collar. This is easily removed. Clearly it was not hand checked. I can provide photos, if you would like. There’s no point in paying for this. - when I send something for dry cleaning and ask to remove stains they are never removed. When I send to my other dry cleaners they can remove stains.

Didn’t bother to Show up to my first ever pick up. Extremely unprofessional.

Very convenient way to take care of dry cleaning, schedule pick up and delivery.

The only part of the service that is reliable and overall excellent is pick up and delivery. The actual laundry is subpar - things often come back still soiled. Whites aren’t kept sufficiently white. The folding is not only often bad but actually sets in creases. When things get destroyed in the wash, no responsibility is taken and customer service complaints get either no response at all or a rote reply with no actual result or change in service.