Easy!
Pickup was fantastic and easy!!
Yes, Laundryheap: On is completely free and it doesn't have any in-app purchases or subscriptions.
🤔 The Laundryheap: On app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.
Laundryheap: On is free.
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4.48 out of 5
2,645 ratings in United States
Pickup was fantastic and easy!!
Seamless and efficient. Will use again.
Honestly, Laundryheap has been a joke. Their employees seem nice enough but they completely destroy wool - they stretched one of my sweaters an insane amount - and they lost my $400 vest. I wouldn’t recommend them to my worst enemy. By the way, they will ask to investigate your item if it is damaged and see if they can fix it. I told them I really did not want them to take it unless they were sure it could be fixed - there were some tricks I wanted to try. They assured me they’d fix it, then told me they couldn’t and wouldn’t be giving back my sweater. Lastly my vest went missing, and I noticed later on. They asked how many hangers I had returned and then said my receipt said I had more hangers returned than garments in my order?!
They will charge you for an entire 15lbs of laundry instead of charging by the pound if you are over the 15lbs minimum. That’s right. They give you a minimum amount that you have to give them and then if you go over that amount, even by 3 pounds they charge you for an entire 15 pounds of laundry again. This is very unclear in their pricing on their website and super shady. They listed the minimum and then the per pound price as if that’s what they’re gonna charge you if you go over. You get a charge for an entire 15 pounds because you threw in two towels. Do not give these people your money. $65 for 20 lbs of laundry. That’s $3.30/lb not the $2.19 listed on their app. Shady thieves.
This was just the easiest service to set up and start.
My linens were dried and folded to my satisfaction
I have always been satisfied with the service of the delivery people, and my laundry usually comes back in good shape. On the rare occasion when I’ve had problems, the customer service team has been responsive, but they have not always been as generous with rebates, reductions or other as I would’ve liked. Otherwise I continue to use the service and I’m pleased with the results overall.
I sent out 4 items for laundry and one item for dry cleaning. The quality of the work was fine, but I only received 3 laundry items back. I am missing one cotton turtleneck, dusty rose color. And it’s difficult to find a way to report a missing item. Sorry, this is not acceptable.
Overall fast, on time, clean, drivers were nice.
Good service
Chart
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Category
|
Rank
|
---|---|---|
Top Free
|
|
100
|
Top Free
|
|
200
|
Top Free
|
|
208
|
Top Free
|
|
410
|
Top Free
|
|
475
|