Indra App

This is my first EV and as such my first EV home charger so having nothing to compare this against - however the app seems pretty basic to say the least. No option to charge the car to a specific %, you can only add X number of miles so you have to try and calculate how many miles will take you to say 80%. Seem like a pretty basic requirement. Frequently goes offline. Weekly emails saying that my device has booted on - I didn’t even know it wasn’t on! I just ignore them now as they don’t seem to make any sense. Thankfully I’ve managed to change my EV ok without any problems - so far. I am sure there must be better out there, and if I could go back and choose a different home charger I would … but like I say, I have nothing to compare it against. I’ll give a 3 stars - as I am feeling generous!

If you are having trouble switching from the web app to this app, as I did, it took me about a week and several phone calls to Indra in order for them to fully migrate my account over. Lovely people in customer service, obviously as tired of fixing whatever caused these problems in the first place, nothing a user can fix unfortunately. Once that had happened the app works as intended. It’s broadly a better experience, the only thing I’d like changed is if you boosted to fully charged on the web app it would switch to idle once the charge was finished, the iPhone app just keeps saying Boosting and I have to check the car manually.

There was really no need to get this app. We charged the car when it needed charging. For some reason since charging with the app, it is totally unreliable and 9/10 won’t charge. Which causes all sorts of issues. Will try to uninstall and hopefully can then begin to reliably charge our cars again.

The app’s visual reporting features are very poor. If your vehicle charges overnight (most common) then the app is incapable of displaying this.

An update: The app has been around for about a year now and the history view is as unreliable as it has been since the start. A little disappointing considering how much time the developers had to improve it. ********* I’ve been using this app now for 5 days and it seems that the plan to switch off the old, web based app within 3 months is too ambitious as this is only a half finished product. So far I’ve encountered the following bugs: 1. The app would not accept a 2 rate tariff. Each time I updated the rates it would default to a single rate. 2. The functionality of being able to see half hourly usage is gone. The history tab may look pretty in the new app but functionally is substandard. In the old app clicking on individual usage bars would show energy usage in the period (either half hour or an hour) the new app does not provide this. 3. Despite using the app for several days only one day of history has been recorded. Having said that there are additions that show promise. Being able to disable the charger from the app is certainly a good development. Please don’t switch off the old app until you provide a finished product.

Good app and a nice improvement on the old app, but still some bugs and resilience to be resolved. But keep up the good work.

The previous app I used (Kaluza) gave me 30 mins slot history of charging . Can you provide something similar on this app please?

The app does what is expected from a charger app. Its lacking in multiple car support however. We have 2 EVs but can only add one to the app.

Not the worst app I have ever used but certainly not the best. Using the app to set schedules or boost charging is really it’s only functions I use. The data collection for the charging history is terrible. Lots of it doesn’t work and the data is does show is of little use. What I would like to see is exact times charging started and finished along with costs. Instead we see a small graph that doesn’t show times very well. The costs can be seen if you are lucky enough to tap on a bar on the chart just in the rite place. The report for a specific day does not work so I cannot tell if that would give the data I require. One function on the charger I would like to see is the ability to lock the cable to the charger unit. Currently the only time the cable locks is when charging is in progress. I leave my cable connected at all times and someone could simply remove the cable when not in use. Hopefully some updates are coming to fix these issues.

I don’t bother with the app anymore because the charger itself is always showing as offline. If I reset the charger by removing the power it will connect, for a while.