We are facing issues on duplicated transaction on cc. So far support was totally useless. Is it happening to any other restaurant?

This system is about as good as the support personnel. I repeatedly told to do the same steps that never amount to a fix. Do not use this product.

This app is absolute garbage. The previous version worked fine enough. We can tell that the team working on these things has never worked in a restaurant or bar. The app is slow, it constantly times out, all of the features are buggy, and they added a ton of unnecessary new things which are a huge waste of time. I could go on and on, but the dev team I have been talking to since they rolled this out, has not fixed one issue. Just scrap this app, and go back to the V2!

After 8 years using Upserve time to change, bad service the new app it’s very inefficient

Seems like a printer or screen glitch every 5-10 minutes. I’m busy running around the restaurant fixing Upserve issues rather than focusing on my guests. Never had a system this bad in my 15 years of restaurant experience. Also customer service has gone downhill since the pandemic. Can’t get ahold of anybody when you need them most.

Long wait times, failure to process AMEX cards through new app with no solution in sight. Support goes in circles. Everyone is friendly but it must be frustrating for staff not to have answers.

I can’t believe company issued a new version and didn’t test it properly before forcing customers to switch to it. Customer support after 4 hour wait was completely useless and incompetent and suggested we need to take pictures (what ???) of all the issues we have. Like we have time to do their job awhile running busy restaurant. What a fiasco! Huge fail! Trying to look into switching to someone else after many years with Upserve

Waited over 6 hours on hold to talk to someone. This new update made my 3 iPads obsolete. Purchased iPad mini with cc reader and it’s a joke. Seriously thinking of going with Toast or Square. I have been with Breadcrumb for over 14 years and since lightningspeed took over made things so worse. Call anytime the wait time increased from few minutes to hours. It was over 6 hours today. No body can run restaurant like this.

We’ve only switched for two days and we already have a list of grievances for features that have been either completely removed or obfuscated in such a way that will only slow us down during service. Table view defaults to All for servers instead of just their section with open tables, slowing us down by requiring extra button taps before a check can be accessed. Check view and table view no longer show the circle status indicator for fired courses, making it a complete mystery as to whether a table has progressed to entrees without manually tapping into each check and scrolling to the entree course. The interface overall is too large and servers are unable to see as much of the check before scrolling as they were able to in V2. Also requires more scrolling through display groups because of the larger size. The size of the interface should at least be scalable for the user. Magstrip reader now requires a minimum of two swipes to collect payment, as well as superfluous prompts for receipts that our location does not need. Requiring searched items to be explicitly included in the menu assigned to that role completely undermines the functionality of the search function and will require a complete reorganization of our existing display groups. This should at least be able to be toggled on and off from HQ. Items in timed display groups are now impossible to enter outside of the allotted hours. The display group used to simply disappear from the side but servers were able to search for them and enter them that way. This functionality should also be restored, or at least toggled on or off from HQ.

Light Speed ruined Upserve