Lugg - Moving & Delivery

Tried it out a few times never got it to work

These people are unprofessional and did not complete my delivery. They refused to give me my money back. Steer clear of these crooks.

The guys arrived right on time, and worked straight through on a very hot day. They were very polite. A real Pleasure to have in my home. Thank you!

The app is not letting me to change the minutes of labor to an estimated price

Montrell was so knowledgeable and helped us disassemble some of our furniture to make sure it would fit safely through the doors. He was efficient and made the day an easy process.

Most idiotic product fail, can’t even blame UX. Like any other share economy service, the people doing the work are awesome, the people making the product are dropping the ball on the customers and their gig employees. For some unknowable reason the platform will let you search the needed destination or service, and even offer suggestions on destinations and allow you to schedule, whether that location is open or not. And you as the customer are supposed to assume against the reason implied by being allowed to schedule for that place and time, that the destination may not be open and call to confirm before booking (which could also result in you losing the available booking time). If the LUGG suggested destination isn’t open, you will have to find an alternate location or have the item returned to you - all of which incur continued per minute labor fee on top of the flat rate and labor fee being charged from the moment they left your pick up address. Preventable of the backend booking system actually spoke to the scheduling system OR a simple destructive action warning prior to booking something that is potentially closed. Absolutely unhinged product thinking.

They are fast, efficient, friendly, wasting no time. They pick up and deliver a heavy adjustable bed in literally minutes. Thank you Rick and Brian! 👍👍👍

It was my first time using Lugg and I am super impressed! The luggers showed up on time and were extremely prepared. A very professional and pleasant experience!

The first time we used Lugg it was great. The movers were on time and everything was great. 2nd time I booked Lugg we were ghosted. I got a message 15 min before our pickup window that the luggers were finishing their last Lugg and we would get an ETA shortly. We waited and waited and heard nothing. After our window passed I tried customer service and they told me they “hoped” to have movers assigned soon. The store we bought from closed so they helped us get our furniture outside. Thankfully a friend came to our rescue and I canceled the Lugg. I’ll be double checking to make sure I didn’t get charged. Won’t be using this service again.

What can I say. I’ve used this app for two moves. Efficient, affordable and legit as can be. Don’t waste your time “finding” movers. This is the Uber of moving. 5 friggin stars.