Bad customer service
I’ve been trying to cancel my subscription for the last 5 months and Luminary are still taking money from my credit card. I’ve tried emailing the support team and my emails have been ignored.
4.82 out of 5
2,238 ratings in United Kingdom
I’ve been trying to cancel my subscription for the last 5 months and Luminary are still taking money from my credit card. I’ve tried emailing the support team and my emails have been ignored.
Even though I’ve just signed up for a years subscription. Uninstalled and reinstalled the app and I am still getting the same messages :(
The content luminary offers is fine. I joined to listen mainly to the C word and Roxane Gay but I have lots of others episodes bookmarked. However the search function and feed constantly display error messages and don’t load asking me to “tap to retry”. Yet it never works. If I delete and reload the entire app it sometimes solves the problem but not always! I also lose all my downloaded episodes when do this. I ONLY ever have problems with luminary. No other FREE podcast apps ever gives me this much hassle. The two stars are for the content but if I could review the apps functionality alone it would be 0 stars. Just not good enough and not worth the ££.
It’s alright, but not much to choose from.
I absolutely LOVE Under the Skin. It’s the reason I subscribe to Luminary …. Conscious, informative, moving, funny, thought provoking & more… It has it all..
I’ve been using Luminary mainly for Brand. A truly horrible app, so many annoying things, too many to list. Suggest throwing it away and starting again. Have dumped the subscription. Sorry Russell!
Definitely did not disappoint, went for the free trial but will definitely be paying for future podcasts!
Constantly closing and reopening
The content of the app is good but the basics of the UI aren’t good. My biggest issue is you can’t select a new podcast to listen to as the buttons are hidden behind the play controls from the last thing you listened too. Also no obvious way to get info on podcasts. This might because I’m using an older mobile or I’m missing a trick but it makes it almost impossible to use.
Works horribly. I can't even close an ongoing podcast. I can minimize it but not close it! Podcasts keep playing when you close the app. Intrusive. The price per month os a rip- off. I've deleted the app I sure hope this is what it takes to cancel it. If not please advise as I sure will become furious if I see another charge for this app.
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