False 100% Satisfaction Guarantee. Customer beware
This app has no free trial but since there was a 100% Satisfaction Guaranteed, & a No Risk Guarantee, I availed of a promo offer for 6 months. After paying for that, i was dismayed to find that there were maybe 10 upgrade offers, presented one after the other (you don’t know what comes next), each costing 25% of what I realized was a super basic app. Verb Tenses, what I needed to learn, did not appear until much later. By then, I had already paid more than I wanted to pay, even with the 100% Satisfaction Guarantee. After 4 days, I asked for my money back. The app was tedious to use. The method of vocabulary teaching involves introducing each word in a single sentence with the translation below the sentence. After 80 different words (sets of nouns, adjectives, adverbs, verbs), there’s a fill in the missing word quiz and a complete the sentence quiz, each with 20 items and no audio, just text. Then there is a role play chat which is text based (you can press the audio icon to play what is said and press on the mic to answer but the reply is converted to text so the conversation ends up being an exchange if text messages). When I asked for my money back, the reply after a day asked why. No response to my answer until I wrote again to ask for my money back. Then I was informed that of the terms of the 100% Satisfaction Guarantee. I should have used the app for 7 consecutive days and asked for the refund within 10 days of purchase. The request for refund would be subject to evaluation. These conditions do not appear anywhere on the app’s ads, the purchase page, or webpage. I was not informed of conditions the first time I complained, after 3 days of boring myself with the app. When I argued my case, i was given an extension of the 10 days so that I could try the app for 7 consecutive days. I was unable to do 7 consecutive days (the app is that tiresome and boring. Had it been fun, I would not have missed days) Two days ago, I asked again for a refund. No reply til now.