MaX UC

This app is supposed to be used for making and receiving calls but does neither of those things. Every time I swipe to answer my phone the call is declined but also continues to ring at the same time. Sometimes it “answers” but there’s no audio and the phone continues to ring. I’ve deleted it, logged out, reported problems and sent diagnostics to no avail. Would not use this if it wasn’t required for work.

I’m also getting the problem where any incoming calls when answering get declined and sent to voicemail please fix right away

New iPhone 15 with up to date iOS. Can make calls all day without issues. But you cannot answer any incoming calls. Any attempt to answer an incoming call sends the caller straight to voicemail. I have confirmed this on 3 other new iPhone 15’s in our company. Update: updated to newest version with no changes. I did send the logs and diagnostics as requested.

My team and I share customer calls by placing them on hold. I am unable to pick these calls up from the app which chains me to traveling with my desk phone.

The app ignores your focus mode and will ring no matter what

Since the update I am not able to consistently make calls and the users in our agency can no longer hear people when they receive calls through the app. I also can’t use the call back feature on missed calls.

Was using ATT that was very expensive. Was able to keep my handsets at work and have app function for all calls. Wish texting allowed photos. I did not select texting option because of this.

Recommend for all businesses

Since the latest iOS update, I can’t answer calls anymore. They ring and say declined with I hit the answer button or it will say error answering call. As a remote employee, this is my only way of receiving company calls without giving clients my personal cell number so it’s quite frustrating for my clients that I can only call them back. Outgoing calls haven’t been an issue. I tried removing the app and redownloading, I’ve been through every app and apple setting. No dice.

Had an iPhone 12, used this flawlessly for almost a year. Now I have a new phone and it’s dropping calls continuously. My works IT is telling me I likely just need to wait. I can’t work efficiently if calls are dropping over and over.