MaX UC

So we always avoided using this app because of an annoying issue with it spitting a notification at you every hour that said ‘fail to connect’. It would go off and there was nothing you could do to fix it. While on a phone with a Cogeco rep, he said he noticed our refresh rate was set for the max uc for the equivalent seconds of 60mins or so. He said we just find that really annoying and changed it to 7days! I have tested it for 3 days now and it hasn’t done it once! Hope this may help some of you by fixing this with a technician. Godbless!

Upgraded to an iPhone 14 with iOS 16 and can only receive phone calls to my extension when the app is open in the foreground. Need an update to fix this!!

App notifies you that it loses connection, buzzes phone 3 times, usually interrupting whatever you are doing. Happens multiple times daily. Very annoying. Need an update please!!

After MAX UC upgrade this app is terrible, calls coming in automatically from Max UC reconnecting every 20 mins. No one responds from the help email. Do not recommend.

Call quality is completely unreliable.

This app is supposed to be used for making and receiving calls but does neither of those things. Every time I swipe to answer my phone the call is declined but also continues to ring at the same time. Sometimes it “answers” but there’s no audio and the phone continues to ring. I’ve deleted it, logged out, reported problems and sent diagnostics to no avail. Would not use this if it wasn’t required for work.

I’m also getting the problem where any incoming calls when answering get declined and sent to voicemail please fix right away

New iPhone 15 with up to date iOS. Can make calls all day without issues. But you cannot answer any incoming calls. Any attempt to answer an incoming call sends the caller straight to voicemail. I have confirmed this on 3 other new iPhone 15’s in our company. Update: updated to newest version with no changes. I did send the logs and diagnostics as requested.

My team and I share customer calls by placing them on hold. I am unable to pick these calls up from the app which chains me to traveling with my desk phone.

The app ignores your focus mode and will ring no matter what