MBNA Mobile App - Reviews, Revenue and Downloads - Apple App Store

Description

New to our app?
At MBNA, we’re boringly good at credit card stuff, which doesn’t make us ideal dinner party guests, but does make people want our credit cards in their wallets. Check out our Mobile Banking app.

Account management stuff
• Log on quickly and securely with Touch ID, Face ID or three characters from your memorable information
• Manage your account – check balances and pending payments
• View your PIN or request a new one
• Easily request a new card, report lost or stolen cards, freeze them and order replacements
• Quickly find and view transactions and statements
• Update your contact details
You can find plenty of other information in the app by using our ‘Search’ tool, as well as our handy ‘Help hub’.

Getting started
It’s quick and easy. You’ll need:
• The phone number that you’ve registered with us
• An MBNA credit card

Keeping you safe online
We do all we can to protect you online. This includes preventing connections from the app on devices that we think have been tampered with.

How we’ll contact you
Using our app won’t affect how we contact you. Our emails will address you by your title and surname, and include the last four digits of your account number, or the last three digits of your postcode. Any texts we send you will come from Halifax. Be wary of any message that differs from this – it could be a scam.

Important information
Your phone’s signal and functionality may affect your service. Terms and conditions apply.

When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services.

Touch ID requires at least iPhone 5s running iOS 10.0 or above or iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 (or later models). Face ID requires either iPhone X or later models, or iPad Pro with Face ID capability (2018 onwards).

Everyday Offers is available to Lloyds Bank UK personal current account customers, excluding Basic Account holders, aged 18+ with a debit/credit card who bank online. Terms and conditions apply.

Apple, the Apple logo, iPad, iPad Air, iPad mini, iPad Pro, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries.

Credit cards issued by MBNA Limited. Registered Office: Cawley House, Chester Business Park, Chester CH4 9FB. Registered in England and Wales under company number 02783251. Authorised and regulated by the Financial Conduct Authority. MBNA is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, Register Number: 204487 for the provision of payment services.

Credit is available, subject to status, to UK residents aged 18 or over.

Calls and online sessions (e.g. completing an application) may be monitored and/or recorded for quality evaluation, training purposes and to ensure compliance with laws and regulations.

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Screenshots

User Rating

4.59 out of 5

172 ratings in United States

5 star

147

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Ratings History

Reviews

Unable to use special characters in password

Disappointed at the lack of functional ability this app provides. My password has multiple special characters and I’m unable to enter those characters on the app. The characters allowed on the website, which is absurd. I called customer service and the only suggestion was to change my password w/o using the special characters. Truly laughable.

Nothing happens

The app doesn’t do anything. I’m trying to set up for first time use. I enter my online banking credentials as requested. And then nothing happens. The Continue button does nothing. I’ve tried reinstalling. I wish something at MBNA actually worked but alas is seems the app has the same work effort as the call Center staff.

App doesn’t allow passwords starting with !

Good job. My password security is compromised by writing this review.

Verification via Face ID and the mobile app is great

Very happy with having the mobile app on my iPhone 12. When traveling it’s so convenient and reassuring to use the app to verify purchases - it’s working really well for me! Many systems rely on your mobile number for 2 factor authentication, I have a different SIM card while in the Uk so text messages to my normal (home) mobile don’t work. Using the app for 2 factor authentication works perfectly.

Unable to type special characters in password

Impossible to type in password to login if your password has any special characters. Wow.

UK company not Canada

Sure would be nice if they better explained this app is for MBNA in the UK, not Canada. 🙄

Quick delivery

I am impressed with this new way of making payments directly from your personal account via an online account.

Security

The security set up is perhaps overly cautious and causes more alarm than might be necessary given that l have been performing these transaction from the same bank to you for more that ten years.

Rubbish

First time I tried the app it would not accept my log-in. What sort of bank offers a joke like this?

I hope this app is legit

It doesn't recognize my password, so I can't tell if the app is real or some sort of phishing scheme... uncomfortable.

Store Rankings

Ranking History

App Ranking History not available yet

Category Rankings

Chart	Category	Rank
Top Free	United Kingdom Finance	76
Top Free	Canada Finance	169

Name	Reviews	Recent release
Royal Bank of Scotland Simple, safe and secure	13	1 week ago
NatWest Mobile Banking Simple, safe and secure	37	1 week ago
Lloyds Bank Mobile Banking Simple, safe and by your side	41	2 days ago
Halifax Mobile Banking Extra easy, quick and secure	28	5 days ago
Barclays UK Manage your money on the go	7	2 days ago
Access CU	1	9 months ago
Pay with Rewards	11	3 weeks ago
Manulife Bank Mobile	1	1 month ago
BMO Canada	24	2 months ago
CardWise Mobile	0	7 months ago

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