Yes, Medallia Concierge App is completely free and it doesn't have any in-app purchases or subscriptions.
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Medallia Concierge App is free.
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This is the worst platform EVER. Scheduled messages DO NOT WORK. We missed dozens of important communication messages with our paying guests. I would give it zero stars if I could and regret switching from our less expensive SMS.
The customer service staff is a team of robots. First, they use robots for support, which is understandable, but then when you get to talk with a "person" they keep acting like robots - that's where it becomes abuse. Policies are this, charges are this, there is nothing I can do. They don't care about businesses. You get tons of extra charges with the service. There is no direct way to communicate with them so support is a pain. They do not offer any support on how you can use the service to level up your business. They just sell the software and they don't care afterward. Horrible way of doing business. I stopped using the service because is not worth it. I was a customer for a long time but then I realized I was paying for a service that is useful, I ended up paying for 6 months without using it. It's just those services that you think it would work but in the end, is a waste of money. Then you want to cancel because is useless and you need to pay an extra fee for cancellation. First, it's not worth it, second getting out of the contract is a pain. DO NOT GET INTO THIS TRAP.
I am trying to log in using my SSO from Radisson and it works but then stays in the login screen - instead of closing the log in screen after I am logged in, and going back to the app. Basically pulls up safari and stays in that so the app isn’t any different than safari and both are hard to read on a phone.
Liked using Zingle at a few hotels but don't have a lot of customers. Switched to BlurtBox now for that reason.
Latest update is buggy. Since 11/24/16 iOS app keeps crashing.
This app has changed the way I talk to my guests. They can text us when they need something and we're able to automate the response and handle the requests efficiently and timely.
Wish I would've read the reviews prior. Can't make up a log in name so deleted the app. Don't waste your time
Its acting like i already have Zingle but i dont have it
Ditto to #1 review
